# Configuring the ServiceNow SaaS Connector

To connect ServiceNow to Agentic Fabric, you'll create an OAuth application in ServiceNow. This will allow Agentic Fabric to discover ServiceNow AI agents and aggregate them as non-human identities.

!!! important

If your organization has already configured a ServiceNow SaaS source, you can use the existing source for agent discovery. The fields will be prepopulated with the source's information. You can edit these fields to configure a new integration.

## Creating an OAuth Application in ServiceNow

1. Follow [ServiceNow's product documentation](https://www.servicenow.com/docs/r/platform-security/authentication/t_CreateEndpointforExternalClients.html) to create an OAuth application.
2. Copy and store the client ID and secret as you'll provide them in Agentic Fabric to complete the connection.
3. Create a refresh token using the curl command provided in the [Requests Using User Credentials](https://www.servicenow.com/docs/r/platform-security/authentication/r_OAuthAPIRequestParameters.html) section of ServiceNow's product documentation.
4. Copy and store the refresh token as you'll provide it in Agentic Fabric to complete the connection.

## Connecting ServiceNow to Agentic Fabric

1. Go to the **Connect Source** step of the Agentic Fabric onboarding experience.
2. Select **ServiceNow SaaS** from the left pane.
3. In the **ServiceNow SaaS** section, complete the following:

- In the **Source Name** field, enter a unique name for the source.

- In the **Source Owner** field, select the identity who will own the source.

- In the **Description** field, enter a unique description for the source to distinguish it from similar connections.

4. In the **Configure Authentication** section, complete the following:

- In the **Host URL** field, enter the host URL for your ServiceNow instance.
    - In the **Client ID** field, enter the client ID of the OAuth application you created.
    - In the **Client Secret** field, enter the client secret of the OAuth application you created.
    - In the **Refresh Token** field, enter the refresh token you created.

5. Select **Test Connection** to ensure the connection is successful.

6. If the test is successful, select **Aggregate** to run an aggregation for the source. Select **Exit** to skip this step. You can configure aggregations for the source's [datasets](../../../sources/datasets.md#configuring-dataset-aggregations) later in the source's configuration. For information about datasets specific to ServiceNow, refer to the ServiceNow [connector documentation](https://documentation.sailpoint.com/connectors/saas/servicenow/identity_governance/help/saas_connectivity/servicenow_identity_governance_saas/datasets.html).

A **Completed** status is now displayed next to the source in the left panel.

7. Choose another connector to configure or select **Continue** to proceed to the next onboarding step.

Configuring the ServiceNow SaaS Connector

To connect ServiceNow to Agentic Fabric, you'll create an OAuth application in ServiceNow. This will allow Agentic Fabric to discover ServiceNow AI agents and aggregate them as non-human identities.

Important

If your organization has already configured a ServiceNow SaaS source, you can use the existing source for agent discovery. The fields will be prepopulated with the source's information. You can edit these fields to configure a new integration.

Creating an OAuth Application in ServiceNow

Follow ServiceNow's product documentation to create an OAuth application.
Copy and store the client ID and secret as you'll provide them in Agentic Fabric to complete the connection.
Create a refresh token using the curl command provided in the Requests Using User Credentials section of ServiceNow's product documentation.
Copy and store the refresh token as you'll provide it in Agentic Fabric to complete the connection.

Connecting ServiceNow to Agentic Fabric

Go to the Connect Source step of the Agentic Fabric onboarding experience.
Select ServiceNow SaaS from the left pane.
In the ServiceNow SaaS section, complete the following:
- In the Source Name field, enter a unique name for the source.
- In the Source Owner field, select the identity who will own the source.
- In the Description field, enter a unique description for the source to distinguish it from similar connections.
In the Configure Authentication section, complete the following:
- In the Host URL field, enter the host URL for your ServiceNow instance.
- In the Client ID field, enter the client ID of the OAuth application you created.
- In the Client Secret field, enter the client secret of the OAuth application you created.
- In the Refresh Token field, enter the refresh token you created.
Select Test Connection to ensure the connection is successful.
If the test is successful, select Aggregate to run an aggregation for the source. Select Exit to skip this step. You can configure aggregations for the source's datasets later in the source's configuration. For information about datasets specific to ServiceNow, refer to the ServiceNow connector documentation.

A Completed status is now displayed next to the source in the left panel.
Choose another connector to configure or select Continue to proceed to the next onboarding step.

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