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Updating Emergency Access Administrators

Emergency access administrators can log into a system experiencing connectivity problems and make changes. These admins are listed in an identity profile that uses a flat file source as its account source. Different types of users can be listed in a flat file source, however, users who are admins listed in a flat file source have special emergency access admin privileges. Emergency access admins can sign in when your site is having connectivity problems because they come from a flat file source, so they can troubleshoot and repair problems.

When you first gain access to your orgs, you're granted one emergency access administrator. Add more emergency access administrators or remove those you've previously added, by editing the file that contains emergency access administrator identity information.


  • SailPoint has created your org and given you access to an initial administrator account.
  • At least one identity profile exists with a flat file account source.

Updating Emergency Access Administrators List

Download the emergency access administrator file to add, remove, or update information in the file.

To download the list of emergency access administrators:

  1. From the Admin interface, go to Connections > Sources and select the IdentityNow Administrators source.
  2. Click Accounts and ensure User Accounts in the left panel is selected.
  3. Click the CSV icon to download the current list of emergency access administrators.

  4. Unzip and open the file you just downloaded.

  5. Review the flat file containing the list of administrators. Identity information for each administrator has one row under each column header. Column headers match the attributes available for each identity. A blank cell indicates an identity is missing the attribute noted in the column header.

  6. Update, add, or remove rows for each administrator as needed. Be sure to complete all columns accurately. Do not add or remove any column headers. Then save the CSV file on your drive.

  7. Click the Import Data tab on the IdentityNow Admins source to upload the edited emergency access administrator list.

  8. Click Import at the bottom of the Import Accounts panel and select the CSV file you saved to your drive.

When the import is successfully uploaded, you'll see the upload date and time and a Success status.

Setting Up Emergency Access Administrators in IdentityNow

After adding users to the emergency access admins flat file, grant them admin access. To grant admin access, select Admin Access from the Identity List and Grant Admin from the drop-down menu.

Inviting New Emergency Access Administrators to IdentityNow

Invite new emergency access admins who are also new IdentityNow users to IdentityNow. See Inviting New Users to Register with IdentityNow for instructions.