Managing Additional Settings

Choose how to configure Password Settings for policy synchronization, Discovery Settings for automated application onboarding, and Administrator Settings for enabling self-expiring debug logs and downloading detailed transaction history to troubleshoot integration errors.

Password Settings

Password Management provides a unified self-service framework that centralizes password policies, synchronizes password updates across connected targets, blocks compromised terms, and secures account recovery using multi-factor verification. Refer to Password Management for more information about password settings.

Discovery Settings

Application Onboarding leverages automated discovery and AI-driven recommendations to streamline and accelerate how organizations bring ungoverned enterprise applications into SailPoint Identity Security Cloud (ISC). Refer to Scheduling Recurring Application Discovery Aggregations for more information about discovery settings.

Administrator Settings

Enable debug logging to capture and send diagnostic files to SailPoint, using a customizable expiry time to automatically turn off logging when finished.

Go to Admin > Connections > Sources.
Select or edit the source you want to configure.
Select Additional Settings from the sidebar.
Select Administrator Settings.
Select the Debug Logging toggle to enable debug logging.
Select an Expiry Time to automatically disable debug logging. You can update this value to match your organization's troubleshooting needs.
Select Save.

Connector Logs

Connector logs provide detailed insights into the processing lifecycle of SaaS sources and Discovery sources. They track connection status, data transfers, initialization, commands, errors, and failures to help troubleshoot issues like failed data syncs or broken integrations.

Generating Connector Logs

Go to Admin > Connections > Sources.
Select or edit the source you want to configure.
Select Additional Settings from the sidebar.
Select Administrator Settings.
For Connector Logs, select a preset range or custom range. Preset ranges include the last 24 hours, the last 6 hours, and the last 1 hour. To set a custom range, enter the date and time values for 24 hours or less from the last 90 days.
Select Save.
Select Generate Logs.
After the generation has completed, select Download.
Right-click the downloaded connector logs zip file and select Extract All.
Select Browse to choose a folder destination.
Select Extract.
To view the extracted connector logs, open the file with a standard text or code editor such as Notepad or Visual Studio Code.

Interpreting Connector Logs

After a failed test connection, aggregation, or provisioning, search around the failure time for ERROR, Exception, and HTTP or LDAP codes. Use keywords from the inner message (not the generic UI error) to find a resolution in the connector's troubleshooting guide, Compass, Community, or Support.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.