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Assigning Source Accounts to Identities

Correlation is the process IdentityNow uses to match and assign source accounts to identities. IdentityNow's correlation configuration compares the values of specific account attributes with the values of related identity attributes. When IdentityNow finds matching values in an account attribute and an identity attribute, it assigns the account to the identity that has the matching value.

If IdentityNow is unable to match any account attributes to any identity attributes, the account is considered uncorrelated and is not assigned to any identities.

Configuring Account Correlation

Configure account correlation before you load, or aggregate, source accounts for the first time. Before you change the account correlation for a source that has already been aggregated, disable optimization on the source so that unchanged accounts can be reexamined for correlation.

Prerequisite: At least one identity profile already exists.

Use the Correlation Configuration panel on the Import Data tab to map, or pair, an identity attribute with an account attribute. A correlation configuration comprises a group of one or more attribute pairings.

To update a correlation configuration:

  1. In the Admin interface, go to Connections > Sources and select the source to update.
  2. Select the Import Data tab and then select Correlation from the left panel. If no correlation configurations already exist for this source, the identity and account attribute fields will be empty. In the Correlation Configuration panel, review the existing attributes for configuring this source:
    • The Identity Attribute field lists the attribute from the identity profile used to match the accounts.
    • The Account Attribute field lists the attribute on the source that IdentityNow tests against the identity attribute.
    • The Operation field is always set to Equals. This field is not editable.
  3. If you are working in an existing correlation configuration, remove any unnecessary attribute pairings by selecting the X icon beside the pairing.
  4. Use the Identity Attribute drop-down to select a unique identity attribute such as email, displayName, or uid.
  5. Use the Account Attribute drop-down to choose the account attribute that corresponds to the identity attribute you just selected.
  6. If your organization has a preferred attribute for identifying unique accounts, use the up or down arrow icons beside each attribute pairing to move the pairing up or down in the list. IdentityNow attempts to correlate accounts by checking the attributes in the order they are listed.

  7. Select Save to apply and save your updates.

Resolving Uncorrelated Accounts

When you load accounts onto a source using a direct connector or flat file, you may have some source accounts not linked to any identities in the source system. These unlinked source accounts are called uncorrelated accounts.

Uncorrelated accounts must be resolved before the identities associated with those accounts can be granted access to systems and apps. Account resolution is required for access, regardless of how access is granted.

After aggregating a source, run and download an Uncorrelated Accounts report to verify whether all newly loaded source accounts have been correlated. This report lists all uncorrelated accounts in IdentityNow by source, so you can easily find and then resolve any uncorrelated accounts.

Accounts may be uncorrelated for a number of reasons. Some accounts simply need to be removed from a source, while others require updates to a source or to information in IdentityNow. The following table presents some possible reasons for uncorrelated accounts and how to resolve them.

Reason for Uncorrelated Account Resolution
Accounts belong to former employees. Remove the old accounts from the source and aggregate the updated source accounts to IdentityNow.
Unusual, incomplete, or incorrectly entered account data does not match any identities. Correct the account names on the source and aggregate those accounts to IdentityNow.
The identity the accounts are supposed to be linked to have not been created in IdentityNow. Create an identity profile in IdentityNow that includes identities your uncorrelated accounts can link to.

Resolving Mismatched Attribute Values

The Uncorrelated Accounts report can be a global report listing all the uncorrelated accounts and their sources or a source-specific report of uncorrelated accounts. Use the global report when you want to see all uncorrelated accounts and their sources. The global report can also be used for resolving uncorrelated accounts from one source.

For detailed instructions on updating information in your source, refer to your third-party source documentation or reach out to Support for additional help.

Prerequisite: Accounts have been aggregated from at least one source.

Resolving Uncorrelated Accounts on Sources

The following steps describe the basic procedures for resolving mismatched attribute values across multiple sources, using the global Uncorrelated Accounts report.

To resolve uncorrelated accounts when you can access the sources:

  1. From the Admin interface, go to Global > Reports.
  2. Select either PDF or CSV in the Uncorrelated Accounts row to generate a list of all uncorrelated accounts.
  3. Download the report and review the list of uncorrelated accounts and their sources.
  4. On each source listed in the report, edit at least one attribute on each uncorrelated account, including the value of an identity attribute used for correlation. For example, if you’re editing an account in Active Directory, you can update the sAMAccountName to match the uid of an identity in your system, if those attributes are paired in the correlation configuration.
  5. Save your changes and aggregate the source’s accounts again. The number of uncorrelated accounts updates to reflect your changes.

When you already know which source may have uncorrelated reports, you can access the Uncorrelated Accounts report for that source from the Admin interface at Connections > Sources > < Source Name > > Uncorrelated Accounts. Select Export in the Uncorrelated Accounts panel to download the Uncorrelated Accounts report for that source. Then perform steps 4 and 5 above to update and correlate the accounts.

Manually Resolving Uncorrelated Accounts in IdentityNow

Resolving uncorrelated accounts in IdentityNow can involve manual correlation. Manual correlation creates a permanent link from the account to the identity. Even if the source data for the account changes, the account will still be linked to the identity. To move the account, you must manually re-correlate the account to the identity by importing a new CSV containing account's details and a new userName for the identity owning the account.


Manually resolving account correlation enable you to correlate a maximum of 100 accounts to a single identity.

The following steps describe the basic procedures for manually resolving mismatched attribute values in the global Uncorrelated Accounts report in IdentityNow.

To manually resolve uncorrelated accounts on IdentityNow:

  1. From the Admin interface, go to Connections > Sources.

  2. Select and open the source you want to review.

  3. Go to Import Data > Uncorrelated Accounts. When uncorrelated accounts exist, they are to the right of the Export panel.

  4. Click Export to download a CSV file of the uncorrelated accounts. The following example file shows uncorrelated accounts with no userNames in IdentityNow for the Active Directory source.

  5. Add the Account IDs of the associated identities to the userName row of the CSV file. To find the Account IDs:

    • Go to Identities > Identity List.
    • Find the identity you want to correlate with one account.
    • Click the name of that identity.
    • In the Details tab, scroll down to the Attributes list to find the value of the Account ID for the identity. This value is the Account ID attribute in the authoritative source's schema.
    • Add the Account ID attribute to the userName column of the appropriate account.
  6. Save the file to apply and save your changes.

  7. Return to your source's page and select Uncorrelated Accounts.

  8. In the Manually Correlated Accounts panel, click Import to load the file with the corrected accounts into IdentityNow. In the Uncorrelated Accounts panel, the listed number of uncorrelated accounts adjusts to reflect your changes. Each time you import a set of correlated accounts, you can view the summary information about your activity along with a badge that indicates if there were any issues with the file you imported. In the Manually Correlated Accounts panel, click the Information icon next to the uploaded file to view these details.

Example of Manual Correlation

In this example, Source XYZ normally links accounts to identities by matching the account attribute email to the identity attribute work email. However, Source XYZ's Account 123 is missing an email. You manually correlate Source XYZ's Account 123 to the user Joe, who has the work email attribute

Later in the day, Source XYZ's data is updated. Now Account 123 has matched the email attribute to a different work email attribute in the system,

When you aggregate Source XYZ, even though correlation logic says it should match to Lisa's identity, the account is permanently linked to Joe, because of the manual correlation. If you want to correlate the account to Lisa instead of Joe, you can do one of the following to remove the permanent link to Joe:

  • Reset all aggregated source accounts and entitlements, as described in IdentityNow REST API Source Reset. This option removes all Source XYZ accounts and entitlements from IdentityNow. When you aggregate again, the source accounts and entitlements load into IdentityNow and this time the correlation logic matches Account 123 to Lisa's identity.

  • Manually move Source XYZ's account 123 by importing a new CSV file that has the Account 123 linked to Lisa's identity instead of Joe's.

  • Remove Account 123 from IdentityNow. From the Admin interface in IdentityNow:

    • Go to Identities > < Joe's identity > > Accounts and find Joe's account on Source XYZ.
    • From the Actions menu for Joe's account, select Remove Account. Removing Joe's account deletes the permanent link between Account 123 and Joe's identity.
    • Aggregate source XYZ. Correlation logic matches Account 123 to Lisa's identity.

Preset and Default Configurations

Each supported source type has a preset configuration and a default configuration. The preset configuration is a set of two to four mapped attributes provided on supported sources. Occasionally, however, a source does not have a preset configuration. When the preset configuration is empty, IdentityNow uses the default configuration. The default configuration always contains a single attribute, displayName, which is not configurable.

If you edit or delete a source’s preset correlation configuration, you can restore those settings. Create a new source of the same type and then enter and save the new source's attribute values in the existing source.


You may need to work with Support​ to reset your source so you can apply the preset settings to existing identity data.