Configuring System Health Notifications
You can configure IdentityNow to send you and others an email when components of your organization aren't working.
SailPoint recommends enabling these notifications only after your site has been fully deployed and your aggregations are running as expected.
Configuring System Notifications
You can set notifications for changes to applications, sources, and virtual appliances.
Go to Admin Global > System Settings > System Notifications.
In the Notification Options section, select the Enable checkbox beside the system components you would like to create notifications for.
Select who these notifications should go to:
All SailPoint Admins - Sent to the work email address of users with access to the Admin interface.
Specific Users by Email - Sent to specified email addresses, which do not have to be associated with an IdentityNow account. Select Add to add an email address field.
Select Save to save these settings.
Use the Application Health email template to send notifications within 5 minutes of an app entering an error state. When the app is healthy again, you'll receive another notification within 5 minutes.
Example: The app's automation script stops working.
Use the Source Health email template to send notifications when a source has been in an error state for 15 minutes. Once the source has been healthy again for 5 minutes, you'll receive another notification. Refer to Source Status Messages for more information.
- Direct connect sources - The Service Account username or password is incorrect.
- Flat file sources - The formatting is incorrect.
Use the Virtual Appliance Health email template to send notifications when IdentityNow has been unable to communicate with a virtual appliance for 15 minutes. Once the virtual appliance has been healthy again for 5 minutes, you'll receive another notification.
Refer to Monitoring VA Health for status definitions and information.