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Monitoring Provisioning

Monitor provisioning activities using the IdentityNow Admin interface and Provisioning Activity report.

When troubleshooting provisioning events, you may also want to review other reports related to provisioning, such identity and source activity reports. For details on working with those and other reports in IdentityNow, read Audit Reports and Monitoring.

Using the Admin Interface

To see a list of the past week's IdentityNow provisioning activities, go to Admin > Identities > Activities.

The Provisioning Activities table shows the last seven days of provisioning activities and their current status.

The Provisioning Activities table's Group column contains an ID associated with sets of related provisioning activities. When a set of provisioning activities occur in IdentityNow as the result of a single action, those activities share the same group ID number.

The Status column describes where the activity is in the provisioning process. In the case of completed activities, the Status column indicates whether or not provisioning was successful.

Activity Status Description
Committed The provisioned change has been performed on the source system but it hasn’t been verified yet in IdentityNow.
Failed The provisioned change did not get made on the source system.
Success The provisioned change was made on the source system.
Not Verifiable IdentityNow is unable to determine whether the change was made. Please check the source system.
Pending The change is being processed by the source system.
Retrying The change failed once and IdentityNow is sending the change to the source system again.

Click the Information icon next to the activity's status to display detailed information about the activity on a single page.

Using Provisioning Reports

The Provisioning Activity report provides information about individual provisioning events. The report can be viewed online or downloaded. The online version of the report is a table with clickable events that show complete event details on a new page. The downloaded report contains the table of events, with all the event details in the table.

To view the Provisioning Activity report:

1. Select the Search tab and enter provisioning. The Events page displays, providing a complete list of provisioning activities.

2. Click the Column Chooser icon in the upper right corner of the table and select the types of additional information to view.

3. Click an event to view the event details on a single page.

To download the report, click the Download icon in the upper right corner of the table. The report contains the table of provisioning events displayed on the Events page.