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Resetting a User's Password and Authentication Preferences

If a user has forgotten their password you can initiate a password reset or enable them to reset their password. After resetting their password they can login and edit their strong authentication preferences to enable them to verify their identity via those fields in the future.

Initiating a Password Reset

You can change a user's password if they need help or you believe their account may be compromised.

  1. Go to Admin > Identity Management > Identities.

  2. Select the identity who needs their password changed.

  3. Select the Actions menu > Reset Password.

  4. Choose the email address to send the password reset email to and select Send.

The user will receive an email with instructions for setting a new SailPoint password based on the password reset and user unlock methods set in the identity profile.

Best Practice

Be aware of how changing this password might interact with pass-through authenticationsources and sources in related password sync groups.

Inviting Users to Edit Authentication Preferences

If a user no longer has their authentication information, you can reset their identity to deregister their account. They will receive a new invitation email, where they can re-register and edit their strong authentication preferences.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.