Resetting a User's Password and Authentication Preferences
If a user has forgotten their password or strong authentication information, you can initiate a password reset or enable them to edit their strong authentication preferences so they can regain access to IdentityNow.
Initiating a Password Reset
You can change a user's password if they need help or you believe their account may be compromised.
Go to Admin > Identities > Identity List.
Select the identity who needs their password changed.
Expand the Actions dropdown menu in the far right and select Reset Password.
Choose the email address to send the password reset email to and select Send.
The user will receive an email with instructions for setting a new SailPoint password based on the password reset and user unlock methods set in the identity profile.
Be aware of how changing this password might interact with pass-through authentication sources and sources in related password sync groups.
Inviting Users to Edit Authentication Preferences
If a user no longer has their authentication information, you can reset their identity to deregister their account. They can be reinvited to receive a new invitation email to IdentityNow, where they can re-register and edit their strong authentication preferences.
If the user still cannot log in after their identity is reset, you might need to temporarily remove their record from IdentityNow.
This action can also be performed on the Identity List.