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Resetting a User's Password and Authentication Preferences

If a user has forgotten their password or strong authentication information, you can initiate a password reset or enable them to edit their strong authentication preferences so they can regain access to IdentityNow.

Initiating a Password Reset

You can change a user's password if they need help or you believe their account may be compromised.

  1. Go to Admin > Identity Management > Identities.

  2. Select the identity who needs their password changed.

  3. Select the Actions menu > Reset Password.

  4. Choose the email address to send the password reset email to and select Send.

The user will receive an email with instructions for setting a new SailPoint password based on the password reset and user unlock methods set in the identity profile.

Best Practice

Be aware of how changing this password might interact with pass-through authenticationsources and sources in related password sync groups.

Inviting Users to Edit Authentication Preferences

If a user no longer has their authentication information, you can reset their identity to deregister their account. They can be reinvited to receive a new invitation email to IdentityNow, where they can re-register and edit their strong authentication preferences.

If the user still cannot log in after their identity is reset, you might need to temporarily remove their record from IdentityNow.


This action can also be performed on the Identities page.