Resetting a User's Password and Authentication Preferences
If a user has forgotten their password or their strong authentication information, you can reset their password and edit their strong authentication preferences so they can regain access to IdentityNow.
Resetting a User's Password
You can change a user's password if they need help or you believe their account may be compromised.
From the Admin interface, select Identities > Identity List.
Select the identity for which you want to change the password.
Select the Accounts tab.
Expand the Actions dropdown menu in the far right and select Reset Password.
Select the email address to send the password reset email to and select Send.
The user will receive an email with instructions for setting a new SailPoint password based on the password reset and user unlock methods set in the identity profile.
Editing a User's Authentication Preferences
If a user no longer has their authentication information, you can reset their identity to deregister their account. They can be reinvited to receive a new invitation email to IdentityNow, where they can re-register and edit their strong authentication preferences.
If the user still cannot log in after their identity is reset, you might need to temporarily remove their record from IdentityNow.
This action can also be performed on the Identity List.