Approval Request Escalation Requester Email Template

Sent to the approval requester when an approver (or approvers) have not actioned on an approval request for an admin-configured amount of time.

Name: Approval Request Escalation Requester Notification

Subject: An approval request#if($requestee.name != '' && $requester.identityID != $__recipient.id) submitted on your behalf#else by you#end has been escalated

Body:

<p>Dear ${__recipient.name},</p> 
<p>An approval request for $approvalName was submitted #if($requestee.name != '' && $requester.identityID  != $__recipient.id) on your behalf by $requester.name #else by you #end and has not been actioned for $escalationDelay. This approval request has now been escalated #if($previousApprover.name != '') from $previousApprover.name #end to $escalatedApprover.name.</p>  
<p>To take action on or view the status of your approval requests please go to: $__global.productUrl/ui/d/request-center/my-requests</p>
<br/>Thank you,<br/> The ${__global.productName} Team<br/>

Attributes

This email template uses version 2 global variables and the following attributes:

Name	Type	Description
RecipientIDs	Array	An array of Identity ID strings correlating to each of the users that are being notified on this approval request escalation.
ApprovalName	String	Name of an approval request describing what the request is for.
Requester	Identity	The user who is requesting the approval.
Requestee	Identity	The user for whom access is being requested.
PreviousApprover	Identity	The approver that the approval request has/is being escalated (away) from.
EscalatedApprover	Identity	The approver that the approval request has/is being escalated to.
EscalationDelay	String	The time that has elapsed before the escalation of the approval request took place (either since initial request creation or since the last escalation action).
Type	String	Approval request type.

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