Approval Request Escalation Approver Email Template

Sent to notify the previous and newly assigned approvers that an approval request has been escalated after a specified period of inactivity.

Name: Approval Request Escalation Approver Notification

Subject: An approval request has been escalated#if($previousApprover.identityID == $__recipient.id) from you to another user#else to you for review#end

Body:

<p>Dear ${__recipient.name},</p> 
<p>An approval request for $approvalName was submitted by #if($requestee.name != '') $requester.name for $requestee.name #else $requester.name #end. This request has been escalated #if($previousApprover.identityID == $__recipient.id) from you to $escalatedApprover.name due to no action being taken #else for your review after the previous approver #if($previousApprover.name != ''), $previousApprover.name, did not take action #else did not take action #end#end on the request for $escalationDelay.</p>  <p>To review approval requests that are assigned to you, please go to: $__global.productUrl/ui/d/approvals/$type</p>
<br/>Thank you,<br/> The ${__global.productName} Team<br/>

Attributes

This email template uses version 2 global variables and the following attributes:

Name	Type	Description
RecipientIDs	Array	An array of Identity ID strings correlating to each of the users that are being notified on this approval request escalation.
ApprovalName	String	Name of an approval request describing what the request is for
Requester	Identity	The user who is requesting the approval.
Requestee	Identity	The user for whom access is being requested.
PreviousApprover	Identity	The approver that the approval request has/is being escalated (away) from.
EscalatedApprover	Identity	The approver that the approval request has/is being escalated to.
EscalationDelay	String	The time that has elapsed before the escalation of the approval request took place (either since initial request creation or since the last escalation action).
Type	String	Approval request type.

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