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Using SailPoint Harbor Pilot

Limited Availability

Functionality available to select customers.

Harbor Pilot is SailPoint's AI agent that can help you find documentation, explore and manage identity data, build workflows, and more in Identity Security Cloud. AI agents are systems that seek to achieve goals by observing their environment and acting upon it using tools at their disposal.

You must enable Harbor Pilot in your tenant. Refer to AI at SailPoint for more information about SailPoint's AI policies.

Harbor Pilot has some limitations and can make mistakes. As SailPoint receives more feedback, Harbor Pilot will continue to evolve.

Enabling Harbor Pilot

You must opt-in to use Harbor Pilot. You can do so in two ways:

  1. In Identity Security Cloud, select Admin.
  2. Select the Harbor Pilot icon .
  3. Review the AI terms.
  4. Select Enable Harbor Pilot.


You can alternatively enable Harbor Pilot in the system settings:

  1. Go to Admin > Global > System Settings.
  2. Select System Features.
  3. Select the checkbox next to Harbor Pilot.
  4. Review the AI terms.
  5. Select Enable Harbor Pilot.
  6. Select Save.

You can now use Harbor Pilot to find information, build workflows, query your identity data, and more. Refer to Tips for Creating Effective Prompts for guidance on getting the greatest benefit from Harbor Pilot.

Limitations

Harbor Pilot is currently in its early stages, and while it’s already capable of handling important Admin tasks, it’s still learning and evolving. It can make mistakes, so it's important to always review and validate the information it provides.

You can use the and icons to provide instant feedback on Harbor Pilot's responses. SailPoint evaluates that data to refine and improve Harbor Pilot's model.

Some current limitations include:

  • Harbor Pilot is supported and tested for English only.

  • Due to limitations in AWS regional support, Harbor Pilot is unavailable in the following regions:

    • Asia Pacific (Sydney): ap-southeast-2
    • Asia Pacific (Mumbai): ap-south-1
    • Canada (Central): ca-central-1
    • Europe (London): eu-west-2
    • FedRamp Gov Cloud

  • Harbor Pilot can help create new workflows, but will not edit existing workflows.

  • When searching, if an object you searched for isn't found, like identities, Harbor Pilot might return results for different objects like roles or entitlements.

If you consistently receive error messages from Harbor Pilot that something wrong happened, you can contact Support for help.

Tips for Crafting Effective Prompts

To get the best benefits from Harbor Pilot:

  • Refer to Searchable Fields and Building a Search Query when evaluating and refining search queries provided by Harbor Pilot.

  • Refer to Building a Workflow Using Harbor Pilot for guidance on creating and evaluating workflows.

  • Use clear, concise language. Avoid jargon or overly complex wording.

  • Focus the prompt on a specific topic or task.

  • Provide an example of the type of input or response you’re looking for.

  • Use action-oriented language that encourages engagement, such as “Tell me about...” or “Describe...”.

  • Keep prompts short - typically just a sentence or two. Overly lengthy prompts can be confusing.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.