User Locked Out Email Template

The User Locked Out email notifies a user when their SailPoint account has been locked due to too many failed sign in attempts. The user can not sign in for several minutes.

Name: User Locked Out

Subject: ATTENTION: Your ${PRODUCT_NAME} account has been locked

Body:

Dear ${user.name},

#if (${attempts.size()} > 0)

Your ${PRODUCT_NAME} account has been locked due to the following failed attempts to sign in:

#foreach ($attempt in ${attempts})${attempt.count} attempts from ${attempt.location}

#end#else

Your ${PRODUCT_NAME} account has been locked due a number of failed attempts to sign in.

#end

It was locked on ${timeLocked} and will remain locked until ${timeLockedUntil}.

#if (${passwordResetUrl})

To reset your password if you've forgotten it, go to ${passwordResetUrl}.

#end

If you think someone else was trying to use your account, please contact your administrator or help desk immediately.

Thanks,


The SailPoint Team

Attributes

This email template uses version 1 global variables and the following template-specific attributes:

Name	Type	Description
attempts	Array	A list of sign in attempts, including count and location.
passwordResetUrl	URL	The URL the user can click to reset their password.
timeLocked	String	The time the account was locked.
timeLockedUntil	String	The time the account will be unlocked.