User Password Changed Email Template

The User Password Changed email is sent when a user from any source that doesn't use pass-through authentication changes their Identity Security Cloud password.

Note

This template is used for all password changes. This includes user and application password changes.

Name: User Password Changed

Subject: ATTENTION: Your ${PRODUCT_NAME} password update #if (${sourceFailedCount}) #if (${sourceFailedCount} > 0) failed #else was successful #end #else was successful #end

Body:

<p>Dear ${user.name},<p>
#if (${appCount}) #if (${appCount} > 0) #if (${appCount} > 1) #if (${appFailedCount} > 0)
<p>Your password was changed for the following apps which share a password:</p>
#else
<p>Your password has been changed for the following apps which share a password:</p>
#end #else #if (${appFailedCount} > 0)
<p>Your password was changed for app:</p>
#else
<p>Your password has been changed for app:</p>
#end #end
<p>${appList}</p>
#end #else
#if (${sourceCount} == 0)
#if (${sourceFailedCount} == 0)
<p><br>Your password has been changed in ${PRODUCT_NAME}<br><br></p>
#end #end
#if (${sourceCount} > 0) #if (${appFailedCount} == 0)
#if (${appCount} == 0)
<p><br>Your password has been changed in ${PRODUCT_NAME}<br><br></p>
#end #end #end #end #if (${appFailedCount} > 0) #if (${appFailedCount} > 1)
#if (${sourceCount} > 0)
<p>However, your password failed to update for the following apps which also shares the password:</p>
#else
<p>Your password failed to update for the following apps which also shares the password:</p>
#end #else
#if (${sourceCount} > 0)
<p>However, your password failed to update for the following app which also shares the password:</p>
#else
<p>Your password failed to update for the following app which also shares the password:</p>
#end #end
<p>${appFailedList}</p>
#else
#if (${sourceFailedCount}) #if (${sourceFailedCount} > 0)
#if (${appCount} > 0)
<p>However, your password failed to update for all the systems that share the password.</p>
#else
<p>Your password failed to update.</p>
#end #end #end #end #if (${appFailedCount} > 0) #if (${appFailedCount} > 1)
<p>Please try again to change your password on any of these apps. This change will apply to all apps in this email.</p>
#else
<p>Please try again to change your password on this app. This change will apply to all apps in this email.</p>
#end #else
#if (${sourceFailedCount}) #if (${sourceFailedCount} > 0)
<p>Please try to change your password again. This change will apply to all systems and apps that share your password.</p>
#end #end #end
<p>If you did not make this change please contact your IT administrator immediately.</p>
<p>Thanks,<br>The ${PRODUCT_NAME} Team</p>

Attributes

This email template uses version 1 global variables and the following template-specific attributes:

Name	Type	Description
appCount	String	The count of the apps that successfully were updated.
appFailedCount	String	The count of apps that failed to update.
appFailedList	String	A comma-separated list of applications that failed to update.
appList	String	A comma-separated list of applications that successfully updated.
sourceCount	String	The count of sources that successfully updated.
sourceFailedCount	String	The count of sources that failed to update.
sourceFailedList	Array	The list of source names that failed to update.
sourceList	Array	The list of source names that successfully updated.
user	User	The recipient of the email.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.