Access Request Cancelled Email Template
The Access Request Cancelled email is sent when a pending access request is canceled before it has been approved and provisioned.
The Access Request Cancelled email is sent to:
- The user who would have received the access if the request hadn't been canceled.
- Any approvers who have already made a decision on the pending access request.
- Any approvers who have a pending decision on the access request.
Note
Comments are required when canceling a pending access request.
Name: Access Request Cancelled
Subject: Pending Access Request has been cancelled
Body:
<p>Dear $emailRecipientName,</p>
<p>#if($emailRecipientName == $requesterName) Your #else The #end pending request of the following item(s) #if($isRobo) for #if($emailRecipientName == $requestedForName) you #else $requestedForName #end #end has been cancelled #if($cancelerName != $emailRecipientName) by $cancelerName #end</p>
<p>#foreach ( $type in ${requestedObjectDetailsByType.keySet()} ) $type:</p>
<ul>#foreach ( $detail in ${requestedObjectDetailsByType.get($type)} )
<li>${detail.name} #if($detail.removeDate) (Access Sunset Date: ${detail.removeDate}) #end</li>
#end</ul>
<p><br>#end #if($emailRecipientName == $cancelerName) You #else $cancelerName #end gave the following reason for cancelling the request: <strong>$cancelComment</strong></p>
<p> </p>
#if($emailRecipientName != $cancelerName)
<p>Please contact ${cancelerName} if you have any questions.</p>
#end
<p>Thanks,<br>The ${PRODUCT_NAME} Team</p>
Attributes
This email template uses version 1 global variables and the following template-specific attributes:
| Name | Type | Description |
|---|---|---|
| cancelComment | String | The reason for canceling the request. |
| cancelerName | String | The name of the user who canceled the request. |
| emailRecipientName | String | The name of the email recipient. |
| isRobo | Boolean | Whether the request was made on the behalf of another user. |
| requestedForName | String | The name of the user for whom access was requested. |
| requestedObjectDetailsByType | Map | A list of details about each item requested, in order of the object type (access profile, entitlement, or role). |
| requestedObjectNamesByType | Map | The names of each item requested, in order of the object type (access profile, entitlement, or role). |
| requesterName | String | The name of the user who requested the access. |
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