Activity Insights - Zendesk

To display activity data from Zendesk, you must first register an application. You’ll then connect the following required sources so that Identity Security Cloud can gather your Zendesk account information and activity data.

Required Connectors

Connector	Description
Zendesk	The identity governance connector allows you to manage your Zendesk accounts and groups in Identity Security Cloud.
Activity Insights - Zendesk	The Activity Insights connector works with your Zendesk identity governance connector to provide activity data for identities.

Registering an Application in Zendesk

Before activity insights can display in Identity Security Cloud, you must register an application in Zendesk to generate OAuth credentials.

1. Register an application in Zendesk.

You can now use your client ID and secret to connect Zendesk to Identity Security Cloud.

Connecting Zendesk to Identity Security Cloud for Activity Insights

To connect Zendesk to Identity Security Cloud, you’ll need to configure the Zendesk identity governance and Activity Insights - Zendesk sources. This will allow Identity Security Cloud to gather account information and activity data from Zendesk.

Configuring the Zendesk Identity Governance Source

Follow the directions to configure your Zendesk source in Identity Security Cloud. You can also edit an existing source. 

Configuring the Activity Insights - Zendesk Source

To display activity data from Activity Insights, you must configure the Activity Insights - Zendesk source in Identity Security Cloud.

1. Go to Admin > Connections > Sources. 
2. Select Create New to create a new source. 
3. Search for and select the Activity Insights - Zendesk connector. 
4. Enter a name and description for the source. 
5. In the Source Owner field, begin typing the name of an owner. Matches appear after you type two letters. 
6. (Optional) Select a governance group for source management.
7. Select the checkbox if the source is an authoritative source.
8. Select Continue to create the source.
9. Select Configuration from the left panel.

10. Enter the following information: 

    • Host URL - The Host URL for your Zendesk account. For example, your Host URL may appear as company.zendesk.com.
    • Email Address - Enter the email address of the Zendesk account.
    • Password - Enter the password for the Zendesk account.
    • Client ID - Enter the Client Name from the Zendesk application.
    • Client Secret - Enter the Client Secret from the Zendesk application.

11. Select Save to save these settings. 

12. Select Review and Test from the left panel. 

13. Select Test Connection to test the connection between the applications. You must have a successful connection for Identity Security Cloud to gather activity data. If the test is unsuccessful, retry your credentials or contact SailPoint Support. 

To gather account data, you must correlate accounts and run an aggregation for the Zendesk identity governance source. Your activity data will begin syncing immediately but may take up to 24 hours to display. Data will then update daily.

Required Permissions

Identity Security Cloud requires Admin account access to pull usage data for Zendesk users.

Requested Scopes

Identity Security Cloud requests the following scopes:

Scope	Description
Read	Read all user data.

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