Activity Insights - Zendesk

To display activity data from Zendesk, you can set up a single SaaS connector or configure both a virtual appliance (VA) and Activity Insights - Zendesk connector.

Configuring Activity Insights Using the Zendesk SaaS Connector

If you are using the Zendesk SaaS connector, follow the connector guide to enable Activity Insights.

After a successful test connection, you must correlate accounts and run an aggregation for the Zendesk SaaS source. Your activity data will begin syncing immediately but may take up to 24 hours to display. Data will then update daily.

Note

If you previously configured both the Zendesk identity governance and Activity Insights - Zendesk connectors, you do not have to take additional action to continue receiving your data.

Configuring Activity Insights Using a VA-Based Source

If you are setting up Activity Insights using a VA-based connector, you'll configure both the Zendesk identity governance and Activity Insights - Zendesk connectors so that Identity Security Cloud can gather your account information and display activity data. You may use basic authentication or OAuth 2.0 authentication to set up the connectors. If you choose to use OAuth 2.0 authentication, you must first register an application in Zendesk.

Registering an Application in Zendesk

If you choose to use OAuth 2.0 authentication to connect Zendesk to Identity Security Cloud, you must first register an application in Zendesk.

You'll use the client name and secret you received to set up the Activity Insights - Zendesk connector.

Configuring the Zendesk Identity Governance Source

Follow the directions to configure your Zendesk source in Identity Security Cloud. You can also edit an existing source. 

Configuring the Activity Insights - Zendesk Source

To display activity data from Activity Insights, you must configure the Activity Insights - Zendesk source in Identity Security Cloud.

Go to Admin > Connections > Sources. 
Select Create New to create a new source. 
Search for and select the Activity Insights - Zendesk connector. 
Enter a name and description for the source. 
In the Source Owner field, begin typing the name of an owner. Matches appear after you type two letters. 
(Optional) Select a governance group for source management.
Select the checkbox if the source is an authoritative source.
Select Continue to create the source.
Select Configuration from the left panel and complete the following: 
- In the Host URL field, enter the Host URL for your Zendesk account. For example, your Host URL may appear as company.zendesk.com.
- For the Authentication Type, select Basic or OAuth 2.0.
  - For basic authentication, enter the email address and password of the Zendesk account.
  - For OAuth 2.0 authentication, complete the following:
    - In the Email Address field, enter the email address of the Zendesk account.
    - In the Password field, enter the password of the Zendesk account.
    - From the Grant Type dropdown list, select Password.
    - In the Token URL field, enter the Host URL appended with /oauth/tokens.
    - In the Client ID field, enter the Client Name from Zendesk.
    - In the Client Secret field, enter the Client Secret from Zendesk.
Select Save to save these settings. 
Select Review and Test from the left panel. 
Select Test Connection to test the connection between the applications. You must have a successful connection for Identity Security Cloud to gather activity data. If the test is unsuccessful, retry your credentials or contact SailPoint Support.

To gather account data, you must correlate accounts and run an aggregation for the Zendesk identity governance source. Your activity data will begin syncing immediately but may take up to 24 hours to display. Data will then update daily.

Required Permissions

Identity Security Cloud requires Admin account access to pull usage data for Zendesk users.

Requested Scopes

Identity Security Cloud requests the following scopes:

Scope	Description
Read	Read all user data.

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