Slack Troubleshooting and Validation

Validation After Connection

1. Check Slack integration status

   In SailPoint Entro Dashboard, navigate to Management → Accounts & Integrations → Slack and ensure the status shows Verified.

2. Confirm alerts are delivered

   Confirm SailPoint Entro alerts appear in Slack.

3. Verify bot presence and posting

   Verify the bot is present in the channels and can post alerts.

Example API Validation

auth.test (curl)

curl -H "Authorization: Bearer xoxb-<BOT_TOKEN>" https://slack.com/api/auth.test

Note

Expected response: Slack workspace and bot user info.

Common Issues

Issue	Cause	Resolution
team_not_authorized	Discovery API not enabled	Contact Slack Support to enable Discovery API
missing_scope	Incorrect manifest or OAuth permissions	Re-create app using manifest
bot not joining private channels	Bot not invited	Run /invite @EntroSecurity in channel
connection timeout	Socket Mode disabled	Re-enable Socket Mode in Slack app settings

Security & Compliance

• Read-only data access

• AES-256 encryption at rest

• TLS 1.2+ transport encryption