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Akeyless Troubleshooting and Validation

This section provides steps to verify successful integration between SailPoint Entro and Akeyless Vault, along with common issue resolutions.

Management → Accounts & Integrations → Akeyless → Troubleshooting and Validation

Validation Steps

  1. In SailPoint Entro Dashboard

    In the SailPoint Entro Dashboard, navigate to Management → Accounts & Integrations → Akeyless.

  2. Confirm Connection

    Confirm the connection status shows Verified.

  3. Verify Synchronization

    Verify that the Last Synchronization Timestamp is recent.

  4. Check Discovered Secrets

    Check that discovered secret metadata appears under Findings → Inventory.

  5. Review Logs if Failure

    If validation fails, review connector logs in the Worker Group section.

Command-Line Verification (Optional)

You can validate Akeyless API connectivity using the following cURL test:

curl -X POST https://api.akeyless.io/v2/list-items \
  -H "Content-Type: application/json" \
  -d '{"access-id": "<ACCESS_ID>", "access-key": "<ACCESS_KEY>"}'

Expected Output: A JSON response containing item metadata without secret values.

Common Issues and Resolutions

Issue Possible Cause Resolution
Connection fails during verification Invalid credentials or network restrictions Confirm Access ID / Access Key and outbound HTTPS connectivity
Missing items in SailPoint Entro Inventory Insufficient permissions in Akeyless role Verify role includes List and Read on Items and Roles
API throttling or delays Rate limiting from Akeyless API Allow retry interval or reduce scan frequency
"Unauthorized" error Role misconfiguration Reassociate Auth Method with correct Read-Only Role

Advanced Diagnostics

  • Check SailPoint Entro Worker logs for response codes and sync activity

  • Monitor Akeyless Audit Logs to confirm successful read operations

  • Ensure TLS certificates are valid and up-to-date

Security & Compliance Notes:

  • All SailPoint Entro–Akeyless communications are encrypted using TLS 1.2+
  • Integration remains read-only; no data is modified
  • Secrets are never exported or decrypted
  • SailPoint Entro maintains compliance with SOC 2 Type II and ISO 27001 standards