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SailPoint Identity Security Cloud (ISC) Troubleshooting & Validation

Post-Connection Validation Checkpoints

Confirm your active integration health and tracking data visibility using the following checks inside the SailPoint Entro Console:

  1. Go to Management → Accounts & Integrations and select the SailPoint ISC summary item.

  2. Verify that the current status value shows Verified or Valid.

  3. Open Activity Logs to check that system findings are generating entries under the global inventory lists.

  4. Look at the integration card metadata to verify that the Last Sync Timestamp matches recent scheduling parameters.

  5. Cross-reference user and group counts inside the SailPoint Entro inventory view to ensure parity with production configurations.

Common Errors and Resolutions

invalid_grant Error During Integration Verification

  • Root Cause: The target API Client was provisioned with an unsupported OAuth 2.0 grant option mapping.

  • Fix Action: Rebuild the API Client configuration inside the SailPoint administration view. Ensure that only Client Credentials is selected as the active grant type.

Review the following additional errors and resolutions:

  1. 403 Forbidden Errors (After Access Token Minted)

    • Root Cause: The user account that provisioned the API Client does not possess adequate permission levels, or a necessary functional scope toggle was omitted.

    • Fix Action: Double-check that all 5 mandatory scope items are set to ON. Verify that the API client owner account is assigned the Report Admin or Helpdesk user level.

  2. 403 Forbidden Specifically on Identity Search or Role Calls

    • Root Cause: The sp:scopes:default or idn:role:read flags are disabled, or Data Segmentation is active on the tenant.

    • Fix Action: Ensure both sp:scopes:default and idn:role:read are enabled. Confirm that Data Segmentation controls are entirely turned off across the tenant environment.

  3. 401 Unauthorized on Pre-Existing Live Integrations

    • Root Cause: The cached operational access token has expired and cannot be refreshed, typically because the underlying secret key was rotated, modified, or deleted inside SailPoint.

    • Fix Action: Create a fresh Client ID and Client Secret pair from the SailPoint administrative panel, update the integration fields in SailPoint Entro, and resubmit validation.