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SailPoint Identity Security (ISC) Troubleshooting & Validation

Post-Connection Validation Checkpoints

Confirm your active integration health and tracking data visibility using the following checks inside the SailPoint Entro Console:

  1. Go to Management > Accounts & Integrations and select the SailPoint ISC summary item.

  2. Verify that the current status value shows Verified.

  3. Look at the integration card metadata to verify that the Last Sync Timestamp matches recent scheduling parameters and all the mandatory scopes are Granted.

  4. Check Employees inventory to see SailPoint human identities.

Common Errors and Resolutions

invalid_grant Error During Integration Verification

  • Root Cause: The target API Client was provisioned with an unsupported OAuth 2.0 grant option mapping.

  • Fix Action: Rebuild the API Client configuration inside the SailPoint administration view. Ensure that only Client Credentials is selected as the active grant type.

Review the following additional errors and resolutions:

403 Forbidden Errors (After Access Token Minted)

  • Root Cause: The user account that provisioned the API Client does not possess adequate permission levels, or a necessary functional scope toggle was omitted.

  • Fix Action: Double-check that all 5 mandatory scope items are set to ON.

401 Unauthorized on Pre-Existing Live Integrations

  • Root Cause: The cached operational access token has expired and cannot be refreshed, typically because the underlying secret key was rotated, modified, or deleted inside SailPoint.

  • Fix Action: Create a fresh Client ID and Client Secret pair from the SailPoint administrative panel, update the integration fields in SailPoint Entro, and resubmit validation.