Remote File System Troubleshooting and Validation

Validation After Onboarding

1. In the SailPoint Entro Dashboard

   Navigate to Management → Accounts & Integrations → Remote File System

2. Confirm Integration Status

   Confirm that the integration status shows Verified.

3. Verify Last Sync

   Open the connection details to verify the Last Sync Timestamp.

4. Check Scan Results

   Check that results appear in Secrets Inventory for scanned shares.

Common Issues

Issue	Cause	Resolution
Access Denied	Service account lacks read access	Ensure the account has read permissions
Connection Timeout	Incorrect IP, port, or network restriction	Verify port and network connectivity
Invalid Credentials	Wrong username or password	Re‑enter the correct domain and credentials
Worker Group Offline	Connector not active	Restart connector or contact support

Security Notes

• All SMB+SFTP operations are read‑only.
• Data is encrypted using AES‑256.
• Communication secured via TLS 1.2+.
• Credentials stored securely in SailPoint Entro.