Jenkins Troubleshooting and Validation

This section provides procedures to validate your Jenkins integration and resolve common issues.

Navigation Path

Management → Accounts & Integrations → Jenkins → Troubleshooting and Validation

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Validation Steps

1. In the SailPoint Entro Dashboard

   Navigate to Management → Accounts & Integrations → Jenkins.

2. Confirm connection status

   Confirm that the connection status displays Verified.

3. Check last synchronization

   Check that the Last Verified Timestamp is recent.

4. Verify findings

   Verify that Jenkins metadata and findings appear under Findings → Inventory. Sort by "Detection time" to view recent results.

API Scope Validation (Optional)

Use curl to confirm token permissions:

Check repositories with token

curl -u <USER_ID>:<API_TOKEN> <JENKINS_URL>/api/json

Expected response: JSON list of repositories. If unauthorized, check group scope.

Common Issues

Issue	Cause	Resolution
401 Unauthorized	Invalid or expired token	Generate a new token and update integration
403 Forbidden	Token lacks required permissions	Grant Overall/Read and Job/Read to the service user
Connection timeout	Network restrictions or invalid URL	Verify the Jenkins URL and ensure HTTPS access
No findings visible	Worker not active	Check Worker Group (Connector) status