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Upgrading to Version 8.4

Caution

File Access Manager version 8.4 can only be upgraded from version 8.3 and above. Before the upgrade, backup the database.

  1. Extract the “File Access Manager v8.4.zip” installation package.
  2. Navigate to the folder v8.4 Upgrade.
  3. Open the File Access Manager Administrative Client.
  4. Navigate to Upgrades & Patches > Load New Package.
  5. Load "File Access Manager v8.4.wbxpkg" from the upgrade folder.
  6. Select Browse and load the file from the upgrade folder.
  7. Select Upload Package.
  8. Select Save.
  9. Right-select the upgrade package and select See More > Start Installation.
  10. Select Confirm to start the installation.

Note

In case of failure, right-select the failed script and select "save log file."

Note

If the package has already been uploaded into File Access Manager, the system will give a warning message and block uploading the package again.

Verification During the Upgrade Process

During the upgrade process, services are upgraded. Some servers may require a restart to complete the upgrade.

  1. When the upgrade starts, you will see a window with the total number of services that need to be upgraded on the top left side of the upgrade window.

  2. When you select Refresh, you can see the number of upgraded services and the remaining services to be upgraded.

  3. Select Refresh until you see that there are no services left to upgrade.

Note

Some services, such as WebSite and FamAPI, might require a restart of the server they are running on, in order to complete the upgrade process.

To check which services require a server restart, complete the following:

  1. Select the Status pane in the Services grid.

  2. If a service has the status “Pending Restart”, perform a server restart in order to complete the upgrade process for this specific service. The installed server is listed in the table.

    Once the server is restarted, the upgrade operation will be able to proceed.

  3. Once all the services have been upgraded successfully, with a status of “Finished”, you can proceed to the next step.

Note

The Summary number may vary across installations, depending on the specific configuration, such as the number of Permission Collector services, or other configuration changes.