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Service Migration

This section relates to moving installed services from their original server and installing them on another server.

Services must be uninstalled prior to migrating them to a different server.

To migrate services, follow the instructions for each service on the server where the service to be migrated is installed.

Important

You cannot use the Installation Wizard to move the Elasticsearch database from one server to another. For help with moving the Elasticsearch database, contact the File Access Manager Support Center.

Source Server – Database Connection

To connect to an existing database:

  1. Start the installer in C:\Program Files\SailPoint\FileAccessManager\Server Installer\Server\ServerInstaller.

    Note

    Run in Administrator mode.

  2. Select Next. The End User License Agreement (EULA) window displays.

  3. When you have read and accepted the End User License Agreement, select the I have read and accepted the agreement option and select Next.
  4. The Database Details window displays with the database connection details and the Database User Password filled out.
  5. In the Database User Password field, enter the database user password.
  6. Select Next.

Source Server – Configuration Modification

Note

A service migration requires configuring another server to migrate to.

To modify the configuration:

  1. In the Action Select window, select the Create/Edit installation configuration option.
  2. Select Next. The General Configuration window displays.
  3. Add new servers if necessary, as described in the section Adding a Server.
  4. The General Configuration window displays.
  5. Select Next.
  6. Change the server of each of the services to be migrated as described in Service Configuration.
  7. The Service Configuration window displays.
  8. Select Next to open the Configuration Summary window.

Source Server – Configuration Summary

  1. Select the Save Configuration and Perform current Server’s Installation Tasks option.
  2. Select Next to uninstall the services to begin migration from the current server.

Source Server – Uninstallation Process

The uninstallation process uninstalls services on this server in groups.

  • When a service starts the uninstall process, it is listed on the uninstall window.

  • When a service is uninstalled, the application adds a checkmark next to the service name and a comment "Action succeeded."

  • When the progress bar shows Finished, select Next.

  • Check the Open Installation Log checkbox and select Finish.
  • Verify that no errors occurred during the uninstall progress by searching the log for the word "ERROR" (note the capital letters).

Target Server – Database Connection

  1. Connect to the database on the server that will host the migrating service(s) and run the Server Installer.
  2. Follow the instructions in Source Server – Database Connection.
  3. Select Next.

Target Server – Install Migrating Service(s)

To modify the configuration, perform the following steps:

  1. In the Action Select window, select the Perform current server’s installation tasks configuration option.

  2. Select Next.

    The Configuration Summary window displays, listing the services to be installed.

  3. Proceed with the installation by following the instructions at Preparing for Installation.