Troubleshooting Activities

The best way to troubleshoot activities is to follow their activity trail. Use a specific Collector Installation and Configuration Guide to troubleshoot a specific monitoring issue for a given Activity Monitor.

Below are suggestions of what to look for in various services:

Application

• Ensure all prerequisites were completed successfully.
• Activities should be generated when relevant. For example, check that relevant activities are generated in the Event Log in Active Directory or that they are included in the Exchange Audit log.

Activity Monitor Log

• Check if the log has errors.
• View the Monitor Statistics file to ensure events were received.
• Check the monitoring mode (full, semi, or discarded) to see events that were monitored but not sent.

Event Manager

• View Event Collector statistics for new events entered and then moved to the memory queue.
• Ensure that events were saved in the Event Manager (one Connector at a time or through a dedicated Event Manager).
• Check if the Event Manager log has errors.