By integrating Zendesk with SaaS Management, you can view and manage active and inactive users within your instance and gain insights into usage trends.
Integrating with Zendesk
To connect with Zendesk, log in to Zendesk with an Admin account. SaaS Management needs Admin account access to view the usage data of Zendesk users.
- From the SaaS Management navigation menu, select Integrations.
- Select the Zendesk tile.
- Select Add Integration.
In the new window, enter your workspace name.
You can find your workspace name in the top right-hand corner of the Zendesk Admin Overview page. The workspace name is the domain name shown without
.zendesk.comat the end. For example, for
saasmanangement-example.zendesk.com, the workspace name will be
- In the new window, select Allow to allow SaaS Management to read your user data.