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SaaS Management integrates directly with Zendesk, so you can view all user activity within the application. The integration gives you the usage data you need to make informed decisions on inactive licenses and any renewal or purchasing options. User engagement data, such as the numbers of times users interact with tickets, can help you determine if their licenses are active or needed.

Integrating with Zendesk

To connect with Zendesk, sign in to Zendesk with an Admin account. SaaS Management needs Admin account access to view the usage data of Zendesk users.


Before you integrate the applications, make sure you have signed out of your individual account within your organization and are signed in to the appropriate service account with the required permissions.

  1. From the SaaS Management navigation menu, select Integrations.
  2. Select the Zendesk tile.
  3. Select Add Integration.
  4. In the new window, enter your workspace name.

    You can find your workspace name in the upper-right corner of the Zendesk Admin Overview page.

    Example workspace name on the Zendesk Admin Overview page.

    Your workspace name is your domain name without . For example, if your domain name is, your workspace name is intello-example.

  5. After you've entered your workspace name, select Submit.

  6. In the new window, select Allow to allow SaaS Management to read your user data. This allows SaaS Management to report on your Zendesk license utilization, including active and inactive users.