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Jira Service Desk

SaaS Management integrates directly with Jira Service Desk, so you can view all user activity within the application. The integration gives you the usage data you need to make informed decisions on inactive licenses and any renewal or purchasing options. For example, you can view when a user last updated an issue to see if their license is needed.

Integrating with Jira Service Desk

You must have the Browse Users and Browse Projects permissions in Jira Service Desk to integrate the application with SaaS Management.


Before you integrate the applications, make sure you have signed out of your individual account within your organization and are signed in to the appropriate service account with the required permissions.

  1. From the SaaS Management navigation menu, select Integrations.
  2. Select the Jira Service Desk tile.
  3. Select Add Integration.
  4. Enter your Atlassian credentials.
  5. Review the requested permissions. To report on your license utilization, SaaS Management asks to:

    • View your Jira issue data - Read Jira project and issue data, search for issues, and search for objects associated with issues like attachments and worklogs.
    • View user profiles - View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  6. In the Authorize for: field, select your Jira site and then select Accept.

Your Jira Service Desk usage data will start syncing immediately and should complete within 24 hours.

Required Permissions

Jira Service Desk users must have the following permissions to integrate the application with SaaS Management.

Permission Description
Browse Users Permission to view a list of all Jira user names and group names, share issues, and @mention people on issues.
Browse Projects Permission to browse projects, use the Issue Navigator, and view individual issues.

Requested Scopes

Scope Description
offline_access Generate refresh token.
read:jira-user View user information in Jira that the user has access to, including usernames and email addresses.
read:jira-work Read Jira project and issue data.
report:personal-data GDPR Compliance with Atlassian products.

User Metadata

Field Description
Application Roles The application roles associated with the user.
Groups The permission groups that the user is associated with.