Jira Service Desk
SaaS Management integrates directly with Jira Service Desk, so you can view all user activity within the application. The integration gives you the usage data you need to make informed decisions on inactive licenses and any renewal or purchasing options. For example, you can view when a user last updated an issue to see if their license is needed.
Integrating with Jira Service Desk
You must have the Browse Users and Browse Projects permissions in Jira Service Desk to integrate the application with SaaS Management.
Note
Before you integrate the applications, make sure you have signed out of your individual account within your organization and are signed in to the appropriate service account with the required permissions.
- From the SaaS Management navigation menu, select Integrations.
- Select the Jira Service Desk tile.
- Select Add Integration.
- Enter your Atlassian credentials.
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Review the requested permissions. To report on your license utilization, SaaS Management asks to:
- View your Jira issue data - Read Jira project and issue data, search for issues, and search for objects associated with issues like attachments and worklogs.
- View user profiles - View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
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In the Authorize for: field, select your Jira site and then select Accept.
Your Jira Service Desk usage data will start syncing immediately and should complete within 24 hours.
Required Permissions
Jira Service Desk users must have the following permissions to integrate the application with SaaS Management.
| Permission | Description |
|---|---|
| Browse Users | Permission to view a list of all Jira user names and group names, share issues, and @mention people on issues. |
| Browse Projects | Permission to browse projects, use the Issue Navigator, and view individual issues. |
Requested Scopes
| Scope | Description |
|---|---|
| offline_access | Generate refresh token. |
| read:jira-user | View user information in Jira that the user has access to, including usernames and email addresses. |
| read:jira-work | Read Jira project and issue data. |
| report:personal-data | GDPR Compliance with Atlassian products. |
User Metadata
| Field | Description |
|---|---|
| Application Roles | The application roles associated with the user. |
| Groups | The permission groups that the user is associated with. |
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