Configuring Work Item Behavior
Enable Priority Editing for Work Items
Forwarding Work Items for Inactive Users
Enable Priority Editing for Work Items
To edit priorities in IdentityIQ, the Allow priority editing on work items option must be selected at gear > Global Settings > IdentityIQ Configuration > Work Items tab. For information about configuring global default values for your work item policy, refer to Work Items.
When priority editing is enabled, users may use a dropdown list to edit a work item's priority level on the Work Items page, or in the Inbox of the identity to whom the work item is assigned, or in the outbox of the person that assigned the work item.
Forwarding Work Items for Inactive Users
If a work item is created for a user who is no longer active in IdentityIQ, it is forwarded to the manager or supervisor for that user. If no manager is listed, the work item is assigned to the IdentityIQ administrator.
Orphaned Work Items
Orphaned work items are discovered and identified during the Perform Maintenance task. Use escalation rules to determine the proper escalation path for orphaned work items. Escalation rules are created and set during the configuration and implementation of the product.
Types of Work Items
Your IdentityIQ instance may be configured to include the following types of work items in the Work Items table:
- Access Review
- Approval
- Challenge
- Delegation
- Form
- Impact Analysis
- Manual Action
- Policy Violation
- Remediation
- Request Violation
- Signoff