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Resetting IdentityIQ Internal Passwords

Each user's internally-stored password in IdentityIQ can be updated by that user on the Edit Preferences window. A user with rights to edit Identities' passwords (Password Administrator, Identity Administrator, etc.) can change passwords for other users as well through the Identity Cube.

Note

Passwords set through these options are the internally stored passwords for IdentityIQ. They are used as the primary authentication resource when the default login configuration is used. If pass-through authentication is enabled, the internal password (if one exists) is used to authenticate a user to IdentityIQ if authentication against the pass-through authentication resource fails. This password reset is not pushed out to any external resource.

Self-Service Password Reset

To change your own IdentityIQ password:

  1. From the navigation menu bar, click the user name and select Preferences.

  2. Click the Password tab to display the section in which the new password can be entered.

  3. If the IdentityIQ password policy requires that the current password be entered, the Current Password box appears, and that value must be entered for the password change to be allowed.

  4. Enter the new password twice, once in New Password and once in Confirm New Password. The password must meet the requirements of the IdentityIQ password policy.

  5. Click Save at the bottom of the window to save the password changes.

Changing IdentityIQ Password for Others

To use this feature, you must have authority to reset passwords for other users. You can reset the IdentityIQ password for others using either of the two approached detailed below.

Change a user's IdentityIQ password from the Quicklinks menu

  1. From the Manage Access Quicklink, select Manage Passwords.

  2. Find the relevant user card and select Manage.

  3. From the left navigation, select Change Password.

  4. Enter the new password twice – once in the New Password field and once in Confirm New Password.

  5. If this is a temporary password that the user should be prompted to reset, select Require the user to change their password on next log in.

  6. Select Submit.

Change a user's IdentityIQ password from Identity Warehouse

  1. From the navigation menu bar, select Identities > Identity Warehouse.

  2. Select an identity name.

  3. At the bottom of the Attributes tab, select Change Password to display the password reset fields.

  4. Enter the new password twice, once in Password and once in Confirm Password.

    • The password must meet the requirements of the IdentityIQ password policy. See Passwords.

    • When you change a password for someone else, you do not have to enter their current password, even if that requirement is set up for self-service password changes.

  5. If this is a temporary password that the user should be prompted to reset, select Require the user to change their password the next time that they log in.

  6. Select Save.

Password Expiration Resets

When a password expiration date is set for the IdentityIQ password, the system forces the user to change their password the first time they try to sign in, on or after the specified date.

First the user is informed that the password has expired. Click Close to acknowledge and dismiss this message.

Then the user is prompted to enter a new IdentityIQ password. Enter the new password in both New Password and Confirm Password and click Change.