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Monitoring Workflows

After a workflow is initiated, the workflow can launch to completion quickly. Sometimes a workflow can take additional time to complete its specified actions. Approval steps often create a delay in the processing while the workflow waits for the approver to review the work item and make a decision on it.

To observe a workflow in flight and understand how much of the process is complete and what actions are pending, you can examine the Task Result for the workflow on the Setup > Tasks > Task Results page. The TaskResult for a workflow exists for a period of time following the successful completion of the workflow. Based on the retention period set, the TaskResult can be purged soon after the process launches to completion. While the workflow is still in progress, the TaskResult continues to exist and can be examined for current step and status information.

Viewing the Workflow Case XML

You can examine the workflow case in XML format from the IdentityIQ console or from the Debug pages.The status of each step can then be determined from the data recorded in the workflow case.

To get the workflowcase XML from the console:

  1. Launch the console.

  2. List the workflow cases.

  3. Get the specific workflow case in question by name. See the following example.

    IIQ console
> List workflowcase
[system will list all in-flight workflowcases by ID and name]
> get workflowcase "[workflowcase name]"[system will display the XML for the workflow case]
To view the workflowcase XML from the IdentityIQ Debug pages:

  4. Select WorkflowCase from the object list.

  5. Click the specific workflow case from the list to display its XML.