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Policy Violation Work Items

Policy violation work items can be assigned by policy reviewers from the Policy Violation page, or automatically by business processes, violation rules, or alerts configured in your enterprise. These work items are generated outside of the certification process. Policy violation work items can also be created when the Check Active Policies task detects active policy violations.

Approve Policy Violation work items created through a business process can appear and act differently than work items created manually or automatically through an alert or rule. Work items created through a business process are highly customizable, and allow you to take action on the policy violation directly from the work item, instead of having to go to the Policy Violations page. The actions that are enabled, and the resulting actions based on the selection made, depending upon how the business process was defined.

Completing Policy Violation Work Items

In the Work Items Page, you can:

  • Click the Info icon to see information about violation item

  • Forward the violation item to another user to process, using the Forward (arrow) icon

  • Click View to open a detailed view of the item. When you click View, you see more information about the item, and have additional options for managing the item, as described below:

The Policy Violation View Work Item page can have the following action buttons:

  • Forward – displays the Forward Work Item dialog enabling you to forward the work item to another user or workgroup.

    You can enter the first few letters of a name in the Forward To field to display a pop-up menu of IdentityIQ users and workgroups with names containing that letter string. Select a name from the list and add your comments.

  • Add Comment – inserts a comment about the work item or policy violation. When you add comments to work item, the requester of the work item is notified. This notification provides a communication and tracking mechanism for the work item because all comments are stored and displayed until the work item is complete.

  • Complete – displays a dialog where you can add comments prior to closing the work item and marking it as complete.

  • Back To Home – returns you to the Policy Violations list page. If you do not have access to that page, your IdentityIQ Home page is displayed.

Viewing Policy Violation Information for Work Items

If the work item is associated with a policy violation, you can see more info about the policy violation by taking the following steps:

  1. Select View.

  2. Select the Go to Violation link in the detail view.

    The Policy Violations page displays with a filtered view, showing only the policy violation from the linked item.

  3. Select Allow or the three-line menu icon where you can select Details for further information about the rule itself.

  4. If you select Allow, a pop-up window asks you to define a date that the violation will be allowed until and add applicable comments. Both are required fields.

Accessing the Policy Violations Page

Policy violation can be accessed from the menu bar using MyWork > Policy Violations. Depending on how your system is configured, you can also access the Policy Violations page from the QuickLinks menu > My Tasks > Policy Violations or from a Home page QuickLink card.

Most users will see the same list of policy violation from the menus and the QuickLinks card. Users with System Administrator or Policy Administrator capabilities will see different results based on how they access the page:

  • The QuickLinks menu and card show System Administrators and Policy Administrators only the violations for which they are themselves are responsible.

  • The My Work > Policy Violations menu shows System Administrators and Policy Administrators all policy violations in the system, not just the ones they are responsible for.