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Work Items

Use this page to set default values for use with work item policy.

Days before expiration
Specify the number of days after which a work item should expire.

Days before expiration to send first reminder
Specify the number of days, before a work item expires, that IdentityIQ should begin sending the owner of that work item reminder notices.

Days between expiration reminders
Specify the frequency with which reminder notices should be sent to the owners of certifications and work items.

Number of notices before escalation
Specify the number of reminder notices that should be sent before the first escalation notice is sent to the manager of the owner of the assess certification or work item.

Send notification email on work item assignment
Select this option to send an email notification when a work item is assigned.

Send notification email on work item assignment removal
Select this option to send an email notification when a work item assignment is removed.

Allow priority editing on work items
Select this option to give work item recipients the ability to adjust the priority level of work items.

Work Item Archives

Select one or more work item types to be archived. Press the <Ctrl> key to select multiple items.

Work Item Rules

You can use rules to customize work item processes and behavior. See Using the Rule Editor in IdentityIQ Configuration (link) for more information on how to edit rules.

Inactive user work item escalation rule
Select the rule from the dropdown list for determining a new owner for work items from an inactive user.

Global work item forwarding rule
Use the dropdown list to select the rule used to determine general work item forwarding.

Self-certification work item forwarding rule
Use the dropdown list to select the rule used to determine work item forwarding in special cases. Allows for the specification of a fallback forwarding user in the case that configured automatic forwarding would cause self-certification.
This rule only applies if a user has configured a forwarding rule, the rule does not apply when a pre-delegation rule causes self certification.