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Setting up an Agent on a VM

SAP systems are connected using an agent that lives on a VM in the same network as the SAP environment.

The agent runs as a Windows service that will start when the machine starts and stay running even if nobody is logged in to the machine. The agent is designed to be the only agent necessary in a company’s infrastructure.

The agent can be configured for high availability by installing multiple agents in multiple data centers and connecting them to the SAP system(s).You can then perform disaster recovery by reinstalling the agent and adding all of the systems again. Select the system, indicate production or sandbox, then select the option Create From Existing System for each of the most recently saved configurations for each SAP system. Nothing else on the agent needs to be recovered.

Configure your VM on the same network as your SAP environment with the following requirements:

  • 64-bit Windows operating system (Server 2016 or later)

  • 6GB RAM (8-16 preferable)

  • 10GB disk space (30+GB preferred. Exceptionally large or complex ERP systems may need more disk space.)

  • Broadband connection to the internet

  • Download required software: Microsoft .NET Framework 4.7.2 or higher

  • Install C++ libraries

Access Risk Management uses a third-party provider, Cloudflare. The list of possible IP addresses can be found at this Cloudflare location.

Open the following ports:

  • Agent VM – 80 and 443
  • SAP server – 3300-3400 (RFC range)

Add the following URLs to your allow list depending on where the Access Risk management tenants reside. If the tenant is in an EU data center, add the URLs for EU to your Allow list. If the tenant is in a US data center, add the US URLs. You can contact the Access Risk Management support team for tenant residency information.

US Tenants EU Tenants
app.erpmaestro.com app-eu.erpmaestro.com
logsvc.erpmaestro.com logsvc-eu.erpmaestro.com
dataserver.erpmaestro.com dataserver-eu.erpmaestro.com
agents.erpmaestro.com agents-eu.erpmaestro.com
utilizationtracking.erpmaestro.com utilizationtracking-eu.erpmaestro.com

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