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Managing Emergency Access (Legacy)

Deprecation Notice

This document describes the legacy Emergency Access Management feature. You cannot create or approve emergency access requests in the legacy system. You can complete existing requests and view your legacy audit data until December 31, 2023.

To update your instance of Emergency Access Management, contact SailPoint Support.

Reviewing Emergency Access Requests

After all utilization data has been collected, an email will be sent to reviewers so they can log in and perform their review activities.

Email notifying the recipient that their review is needed for an emergency access request.

Reviewers can access the review screen by selecting View Request in the email or EMERGENCY ACCESS in Access Risk Management.

From the EAM dashboard, reviewers will see the pending review and can download the utilization report by selecting the Download icon . After completing their review, they can:

  • Verify that the access was appropriately used. - Select the accept button to verify that the requester used the access as intended.

  • Contest the requester's access usage. - Select the contest button if the requester used the access in unintended ways and they want to mark it appropriately for audit purposes.

  • See a log of the request stages. - Select the history button to see a log of the stages the request has gone through. This log is available throughout the process and shows when the request was submitted, approved, reviewed, and the users who performed those approvals.

Viewing Emergency Access Requests and Utilization

You can view Excel reports detailing how emergency access was used by selecting EXCEL REPORTS and choosing the EAM REPORT or EAM REQUEST OVERVIEW REPORT.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.