Troubleshooting

Check the issues below for common problems and suggested ways of handling them.

Unable to See Events

Symptom

The following error displays in a log file while you attempt to install the monitoring connector:

ERROR, WBX.whiteOPS.Agents.FilesMiniFilterActivity Monitor.FileMiniFilterActivity MonitorManager,connect, An unexpected error occurred while you attempt to start the mini-filter

System.DllNotFoundException: Unable to load DLL 'wbapi.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)—at WBX.whiteOPS.Agents.FilesMiniFilterActivity Monitor.SafeNativeMethods64.start(UInt32 bufferSizeInBytes, UInt32 trustedProcessId)—at WBX.whiteOPS.Agents.FilesMiniFilterActivity Monitor.FileMiniFilterActivity MonitorManager.connect()

Reason

Visual C++ 2010 redistributable package was not installed as part of the Activity Monitor service installation.

Solution Steps

See step 3 of Windows Server Core.

The Application is not in the List of the Collector Installation Manager

Symptom

The application does not appear in dropdown list of the Collector Installation Managers in the Activity Monitoring.

Reason

Either the application was not defined or the Host Name as defined in the (as defined when adding the application) does not match the server’s short name on which the Collector Installation Manager was opened on.

Solution Steps

Verify that the Windows Server application was in fact created.

In case it exists, make sure the Host Name is correct.