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Troubleshooting

Check the issues below for common problems and suggested ways of handling them.

What if Activities are not Collected by the Activity Monitor

If activities are not collected by the Activity Monitor, we need to track the status of the components, starting with the Data Mover, an checking to the Activity Monitor service.

  1. Login to unisphere.

  2. In the left pane, select File under Storage, and choose the NAS Servers tab.

    Check for errors in the status of the NAS servers.

  3. In right pane, select Logs under Events.

    Check for any relevant error.

  4. Verify that all the prerequisites were set. Refer to Prerequisites.

    • The post events were configured correctly in the NAS server configuration.

    • The CEE service is running with a domain user who is an administrator on the CEE service server.

    • The CEE service and the NAS server CIFS server are joined to the same active directory domain.

    • The CEPA IP address listed in the output of the command above matches the address of the server running the CEE service.

    • There is no firewall between the NAS server and the server running the CEE service.

    • The windows firewall is off on the server running the CEE service.

  5. Stop the Activity Monitor service, wait for 60 seconds.

  6. Stop the event publishing in each NAS server.

    1. Select File under Storage in the left pane.

    2. Choose the NAS Servers tab.

    3. Double-click each NAS server.

    4. Choose the Protection & Events tab.

    5. Select Events Publishing in the right pane.

    6. Deselect Enable Common Event Publishing.

  7. Stop the EMC CEE service on the CEE server.

  8. Stop the Activity Monitor service.

  9. Start the event publishing in each NAS server.

    1. Select File under Storage in the left pane.

    2. Choose the NAS Servers tab.

    3. Double-click each NAS server.

    4. Choose the Protection & Events tab.

    5. Select Events Publishing in the right pane.

    6. Check Enable Common Event Publishing.

  10. Start the Activity Monitor service, and wait for 60 seconds.

  11. Start the EMC CEE service, wait for 60 seconds.

What if the Counters Increase But No Events Are Collected

If the counters increase, but no events are collected:

  1. Check the statistics log file of the Activity Monitor to verify whether events are received by the Activity Monitor.

  2. If no events are received by the Activity Monitor validate the Application configuration:

    • Make sure the CIFS server name is properly configured in the Application filer name field.

      This value must be the actual name of the CIFS server name, and not the FQDN or one of the aliases and without trailing slashes.

    • If the CIFS server has aliases defined to it (validate that in the EMC management), make sure these aliases are defined under the aliases in the Application configuration.