Troubleshooting

Check the issues below for common problems and suggested ways of handling them.

Dedicated SFTP System Not Found

Case

Tasks fail with the following error:

“Dedicated sftp system was not found, and 'use dedicated executables' is enabled, Please make sure you created the subsystem as instructed in the Linux connector installation guide”

Resolution / Suggestion

The cause of this error is that Use Dedicated Executables is selected in the connection details page in the application wizard, but the dedicated executables cannot be used. Please make sure you follow the Prerequisites section in this guide.

Get ACLs Command Not Found

Case

Tasks fail with the following error:

“get acls command not found”.

Resolution / Suggestion

“Anaylze ACL Permissions” is turned on in the connection details section of the application wizard, but the Permissions collector was unable to find the getfacl command.

It is possible that ACLs are not enabled in the Linux server.

Get ACLs Command Not Found and 'Use Dedicated Executeables' is Enabled

Case

Tasks fail with the following error:

get acls command not found. Use dedicated executables' is enabled, make sure you followed the installation guide and created the dedicated executables for File Access Manager in the Linux server”

Resolution / Suggestion

The dedicated executable for getting ACLs cannot be found. Please make sure you followed the section Optional - Grant Read Permissions for ACLs.