Skip to content

Aggregation Troubleshooting

The following are possible troubleshooting scenarios while trying to aggregate accounts and entitlements.

Created Source Could Not Connect

After defining a new source, there is an option to test the connection of the relevant source (Active Directory or Azure Active Directory).

Sometimes while the connection is being tested, it fails with the following error:

The solution for this error is to either to restart the virtual appliance and run a Test Connection or to wait and after some time re-run the Test Connection again and it will finish successfully.

To see the status of your source:

  1. Navigate to Admin > Connections > Sources.
  2. View the status of the source.
  3. Select Test Connection.

Run Aggregation Has Not Run in IdentityNow

  1. Navigate to Admin > Connections > Sources.
  2. Select VIew within the appropriate source.
  3. Navigate to the Import Data tab.
  4. View the Aggregation Activity Log at the bottom of the page.

  1. Verify that the aggregation process that you ran is displayed in the grid and the status is Success.
    1. If ran aggregation is not displayed in the grid, there was a problem triggering aggregation from Data Access Security.
    2. If the aggregation failed, then IdentityNow could not import any Accounts or Entitlements from the source.

Azure Active Directory - Removal of Four Risk Accounts

The following error can occur if you try to aggregate accounts without completing the following steps:

  1. Navigate to Admin > Connections > Sources.
  2. Select View by the above-created source.
  3. Navigate to the Import Data tab > Account Schema.

  4. Search for "risk" and the following results should be returned:

    • riskLevel
    • riskState
    • riskDetail
    • riskLastUpdatedDateTime

  5. Delete all of them.