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Active Directory Troubleshooting

Check the issue below for common problems and suggested ways of handling them.

Errors in Accessing the Domain Controllers

If there are errors in accessing the domain controllers, such as RPC server or server not available:

  • Verify that this domain controller is running on Windows 2008 or above.

  • Open the event viewer of the domain controller on which the change was made, with the user configured in the Application configuration.

    If the viewer fails to open, verify that the user has the permissions described in the prerequisites section.

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