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Launchpad

The Launchpad allows you to manually initiate interactive processes and activate Just-In-Time access made available to you by your administrator.

You can do the following on the Launchpad:

Managing Interactive Processes

An interactive process is a workflow defined by your administrator to enable you to complete a task. Once initiated, progress messages are displayed as the process is performed and might display forms for you to fill out.

The interactive processes can be searched by name in the search bar and sorted into ascending or descending order by name using the Sort button.

Initiating Interactive Processes

All interactive processes assigned to you are displayed on the Launchpad under Interactive Processes.

To initiate an interactive process:

  1. Go to Home > Launchpad > Interactive Processes.

  2. Find the interactive process you want to initiate.

  3. Select Launch.

This initiates an interactive process. You can follow its progress and provide input as needed.

Note

You can only initiate an interactive process when the workflow associated with it is enabled by an administrator. If the Launch button is disabled, it means the workflow has been disabled.

Viewing Interactive Processes

On the Launchpad, you can initiate interactive processes, view the status of previously initiated interactive processes, and continue any interactive processes that have not completed.

Select a tab to filter results by status:

  • All - All interactive processes assigned to you.

  • In Progress - Interactive processes that are currently running.

    Select View to open an interactive process and view its current step and status, or to continue running it to completion.

  • Recently Completed - Interactive processes that are no longer running.

    Interactive processes that are no longer running include those that finished successfully, encountered errors, or were canceled before completion.

    Select View to open an interactive process and review the completed status.

    Note

    You cannot restart an interactive process from the Recently Completed view.

Managing Just-In-Time Access

Just-In-Time access allows you to activate an entitlement for a defined duration to complete specific activities. The access is then automatically removed when the activation period ends or is deactivated by the user.

From the Launchpad, you can view the Just-In-Time access assigned to you, as well as activate, deactivate, or extend activations.

Caution

Ensure that any changes you make while working with Just-In-Time access are saved before the activation period expires. When the activation expires, the granted privileges are removed. Unsaved changes are not applied. If you require more time, you can extend your activation duration.

You can search for Just-In-Time access or filter the list by the following:

  • All - All Just-In-Time access assigned to you.

  • Active - Just-In-Time access that are currently active.

  • Last 30 Days - Just-In-Time access activations that were activated within the last 30 days.

Activating Just-In-Time Access

To activate Just-In-Time access:

  1. Go to Home > Launchpad > Just-In-Time Access.

  2. Find the Just-In-Time access you want to activate.

  3. Select Activate.

  4. Select the activation duration from the dropdown list.

  5. Select Activate.

  6. Some policies require additional information to continue:

    • Enter a ticket reference number and select Next.

    • Enter a business reason why the access is needed and select Next.

    • Select Reauthenticate to reauthenticate and activate the access.

    Note

    Certain identities are allowed to bypass some additional requirements. If you skip a step, the decision is logged. Reauthentication cannot be skipped.

You are returned to the Just-In-Time Access page while provisioning takes place. Just-In-Time Access can take several minutes to activate. You will receive a success message and an email notification once the access becomes active.

Notes

  • You can view the amount of time remaining for each activation period in its associated card.
  • You will receive an email notification 15 minutes before the activation period expires. The email notification contains a link that allows you to extend the duration.

Deactivating Just-In-Time Access

If you no longer need access and the activation has not yet automatically expired, you can manually deactivate the access.

Caution

Ensure that all changes you make are complete before deactivating the access. When the activation expires, the granted privileges are removed. Unsaved changes are not applied.

To deactivate active Just-In-Time access:

  1. Go to Home > Launchpad > Just-In-Time Access.

  2. Find the Just-In-Time access you want to deactivate.

  3. Select Deactivate.

  4. Select Deactivate in the confirmation message.

Extending Just-In-Time Access Activation

If you need more time to complete your activity, you can extend the duration of your activation. The duration of time that you can extend your activation for is set by your administrator.

Note

The option to extend your access activation becomes available when there are 30 minutes or less remaining in the activation period.

To extend your Just-In-Time access period:

  1. Go to Home > Launchpad > Just-In-Time Access.

  2. Find the Just-In-Time access you want to extend the duration for.

  3. Select Extend.

  4. Select the extension duration from the dropdown list.

  5. Select Extend.

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