Reviewing Account Deletion Requests

In your role, you may be tasked with reviewing users' requests to delete human, uncorrelated, or machine accounts.

1. From the navigation menu, select Approvals to open a list of requests.

2. Select Account Requests from the left panel.

3. In the Requested tab, select a request card to review details about the request.

4. Review the details and any comments about this request, then select Approve or Deny. If you deny a request, you may be prompted to enter a reason for denying the request.

   If you believe someone else is better suited to review this request, select Reassign to reassign the request to them.

   When you approve a request, the following may occur:

   • If the request requires multiple reviewers, it is sent to the next reviewer in the queue.

   • If you're the last reviewer in the review process for this request, the account is deleted.

   If you are the single approver and deny a request, the approval process ends. If there are multiple reviewers in the queue, the process follows its defined workflow.

   If your administrator has configured an escalation policy, you may receive reminder emails until you review the request. The request may be reassigned to another reviewer, such as your manager, if you do not review it within the time designated in the policy. Contact your administrator for more information.

   To view account requests you've already reviewed, select the Reviewed tab. Select a request to view its details, your comments, the original requester's comments, and any reassignment-related comments.

Reassigning Account Requests

You may need to reassign an account request to another user if they are better suited for that approval.

1. From the navigation menu, select Approvals to open a list of requests.

2. Select Account Requests from the left panel.

3. In the Requested tab, select the request you want to reassign.

4. Select the Assign to a different reviewer icon in the lower-left corner of the window.

5. In the Reassign To field, enter the name or email address of the new reviewer.

6. In the Add Comments field, enter the reason you're reassigning this account request to the new reviewer or any other comments related to the request.

7. Select Reassign to reassign the request.

The new reviewer will receive an email that the request has been reassigned to them.

Documentation Feedback

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