Reviewing Account Requests

Depending on your tenant's configuration, you may be asked to review requests to create or delete human, uncorrelated, or machine accounts. When a request is approved, the account is created or deleted. If you deny a request, the approval process stops, and no action is taken.

When you need to review a request, you will receive an email notifying you that it's ready for your review.

To review an account request:

1. From the navigation menu, select Approvals to open a list of requests.
2. Select Account Requests from the left panel.

3. In the Requested tab, select a request card to review details about the request.

   Tip

   When reviewing account requests, pay attention to the words Create or Delete next to the name to stay aware of whether you are approving a new account or approving the deletion of an account.

4. Review the details and any comments about this request.

   Note

   The final account name may not be available until provisioning, so the name you see in a request and in notifications will be formatted as [subtype name] - [source name]. For example, a request may say Create: SVC - Active Directory rather than Create: svc.dev.account001.

5. Select Approve or Deny. You may be prompted to enter a reason for approving or denying the request.

   If you believe someone else is better suited to review this request, select the Reassign icon to reassign the request to them.

When you review a request, the following may occur:

• If you approve a request that requires multiple reviewers, the request is sent to the next reviewer in the queue.

• If you're the last reviewer in the review process and approve the request, the account is created or deleted.

• If you are the single approver and deny a request, the approval process ends. If there are multiple reviewers in the queue, the process follows its defined workflow.

If your administrator has configured an escalation policy, you may receive reminder emails until you review the request. The request may be reassigned to another reviewer, such as your manager, if you do not review it within the time designated in the policy. Contact your administrator for more information.

To view account requests you've already reviewed, select the Reviewed tab. Select a request to view its details, your comments, the original requester's comments, and any reassignment-related comments.

Reassigning Account Requests

You may need to reassign an account request to another user if they are better suited for that approval.

1. From the navigation menu, select Approvals to open a list of requests.

2. Select Account Requests from the left panel.

3. In the Requested tab, select the request you want to reassign.

4. Select the Assign to a different reviewer icon in the lower-left corner of the window.

5. In the Reassign To field, enter the name or email address of the new reviewer.

6. In the Add Comments field, enter the reason you're reassigning this account request to the new reviewer or any other comments related to the request.

7. Select Reassign to reassign the request.

The new reviewer will receive an email and in-app notification that the request has been reassigned to them.

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