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Reviewing Other Approval Requests

When you need to review a request for items outside of the access request flow, you will receive an email notifying you that it's ready for your review. These include task-based requests such as creating an AD group.

Go to the Approvals page in the top navigation, then select Other from the left navigation.

The Other approvals page defaults to a table view, but you may use the toggle at the right to view the same information on cards. Use the options above the table or cards to filter for All, Pending, or Completed requests. By default, the requests are sorted by age, with the newest at the top.

To complete a review request:

  1. Locate a request. Each approval request includes the request name, description, requester, requesting for, assigned to, date, priority, status and actions.
  2. From the request card, you can Approve or Deny the request, or select Menu to see request details, identity, comments, and accounts.
  3. Review the request. Optionally, if you believe someone else is better suited to review this request, you can select Reassign to reassign the request to them.
  4. Select Approve or Deny. If you deny a request, you may be prompted to enter the reason you are denying the request.

When you approve a request, the following can occur:

  • If the request requires multiple reviewers, it is sent to the next reviewer in the queue.
  • If you're the last reviewer required for this request, the request is granted appropriate to the type of request. For example, if you review and approve a request to create a new AD group, and you are the last required approver, the new AD group is created.

After you deny a request where you are the single approver, the approval process ends. If there are multiple reviewers in the queue, the process follows its defined workflow.

Note

If the approval was marked to require reauthentication, you will be asked to reauthenticate through your SSO provider to complete the approval.

If your administrator has configured an escalation policy, you may receive reminder emails until you review the request. The request may be reassigned to another reviewer, such as your manager, if you do not review it within the time designated in the policy. Contact your administrator for more information.

To view access requests you've already approved or denied, select the Reviewed tab. Select a request to view its details and any comments about the request.

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