Viewing and Posting Comments

You can view or post comments and assignment notes to an access request using the Comment icon . The number next to the icon indicates the number of comments and notes for the access request. If comments are required for the item, the icon is flagged with a red asterisk.

Comments can be made at the overall request level and at the individual item level. When comments are required, a comment at the request level satisfies the requirement for comments at the individual request item level.

Note

• Requiring comments is off by default. To configure comments being required, see Miscellaneous.
• Assignment notes can only be added to assigned roles. You cannot add assignment notes to permitted roles.

When you add a comment or assignment note to an access request line item, the Comment icon turns green.

Based on how your system is configured, you can do the following:

View or Post Access Request Line Item Comments

Before you complete an access request, you can view or post a comment to line items for entitlements and roles.

1. On the Finalize and Submit or Set Dates, Finalize and Submit tab, select the Comment icon for the access item.

2. In the Comments and Notes dialog, select the Comments tab.

3. To post a new comment, enter your comment in the text box and select Save.

Post an Assignment Note to Access Request Line Items

Before you complete an access request, you can post an assignment note to line items for roles.

1. On the Finalize and Submit or Set Dates, Finalize and Submit tab, select the Comment icon for the request item.

2. In the Comments and Notes dialog, select the Assignment Notes tab.

   Note

   If an assignment note is not permitted for the item, the Assignment Notes tab is not displayed.

3. Enter your note in the text box and select Save.