Configuring the SailPoint Access Page

Versions 3.2 and prior feature a single landing page named Manage_Access. Access to this page is defined and restricted to roles authorized by the ServiceNow administrator.

An example to provide a link to this page is explained in Manage Access. SailPoint recommends admins evaluate the best option on the ServicePortal or Employee Center to provide the link to access the Manage_Access page according to the organization's portals.

Version v4.0 has transformed the application architecture by introducing widgets for enhanced flexibility. These widgets collaborate seamlessly throughout a page to deliver the SailPoint Access Request solution. This update offers a plethora of opportunities to tailor the request page to align with specific business requirements. Moreover, it grants ServiceNow developers the flexibility to personalize the request process, mirroring ServiceNow's widget concept.

Moving forward post version 4.0, users will have access to multiple widgets catering to similar functions. ServiceNow developers can select the most suitable widgets to integrate into customized request pages. By default, widgets are set to Read-Only, prompting users to duplicate them for customization purposes.

SailPoint furnishes sample pages and record producers, detailed in the subsequent section, that can be tailored by ServiceNow implementers to meet organizational needs. These pages are accessible through ServicePortal or the Employee Center, dependent on the specific implementation requirements.

ServiceNow administrators must adjust the properties according to the choice of utilizing Manage Access, ISC Request, Record Producer, or ISC Certification.

SailPoint Demo Pages

The SailPoint Demo category has been included to the Service Catalog, featuring links to all custom pages and record producers provided Out Of The Box (OOTB). Users with the x_sap_intidn.sapadmin role can view this category and customize it according to their needs.

Manage Access

As an Administrator, you must add a Manage Access link to the Service Portal menu that users select to request access, as this is not done automatically via the app installation. Change the application scope to Global, then follow the process described to add a manage access link for users to request access.

To update the Service Portal Menu:

1. Use the search filter to search for Service Portal, then select Portals in the menu.

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2. Select the Service Portal link listed to view its details.

3. Select the Info icon on the Main menu and select Open Record in the Instance with Menu dialog.

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4. Locate the New button in the Widget section and select it to add a Manage Access (or similar) menu item for users to request the access they need.

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5. Add the new menu item as follows:

   Label: Enter Manage Access or a similar label for the menu item to give users the ability to request access.

   Type: Select URL from the list.

   HREF / URL: Enter the value required for the integration to work correctly: ?id=manage_access

   Condition: Enter the value required for the integration to work correctly in this field: GlideSPScriptable.canSeePage("manage_access")

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6. Select Submit to save changes and create the Manage Access menu item.

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ISC Request

As an Administrator, you’ll need to add one of the SailPoint request page links to the Service Portal or Employee Center menu that users select to request access, as this is not done automatically via the app installation.

• Page 1: Title: ISC Request, Application: SailPoint IdentityNow for Service Catalog
• Page 2: Title: ISC Request 2, Application: SailPoint IdentityNow for Service Catalog

The pages can be used as is, however, SailPoint suggests you change them as per your theme, branding, and combination of suitable widgets.

ISC Certification

As an Administrator, you’ll need to add the SailPoint Certification page link to the Service Portal or Employee Center menu that users select to request access, as this is not done automatically via the app installation.

• Page: Title: ISC Certification, Application: SailPoint IdentityNow for Service Catalog

The page can be used as is, however, SailPoint suggests you change it as per your theme, branding, and combination of suitable widgets.

Redirect SailPoint Certification Due Notifications

Redirect the SailPoint Certification Due Notifications to ServiceNow https://<servicenowinstance>/sp?id=isc_certification by modification of the notification template https://{tenant}.identitynow.com/ui/a/admin/global/email-templates/default/certification_due

SailPoint Record Producer

As an Administrator, you can let users request SailPoint entitlements via Record Producer view. The following Record Producers are added as part of the application. In the Accessibility tab, an end users Catalogs field is set as Service Catalog, and the Category is Can We Help You?. This may change based on your setup.

• Page 1: Name: Title: SailPoint Access Request, Application: SailPoint IdentityNow for Service Catalog
• Page 1: Name: Title: SailPoint Access Request 2, Application: SailPoint IdentityNow for Service Catalog

The Record Producers can be used as is, however, SailPoint suggests you change them as per your theme, branding, and combination of suitable widgets.

Applying Widget Options in Record Producers

1. Go to Record Producer, and select Widget from the variables related list.
2. In the Default Value tab, add or modify the JSON values.
3. Save the changes.

Documentation Feedback

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