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Integrating SailPoint with Oracle ERP Siebel

The Oracle ERP Siebel connector manages entities in Oracle's Siebel Customer Relationship Management (CRM) system. Here, the employee roles are managed as accounts and position objects are referred to as account groups. By default, the Oracle ERP Siebel connector uses the employee Siebel business component of the employee Siebel business object for account provisioning. For account and group provisioning, the integration module uses the position business component of the position business object. You can configure the integration module to manage other Siebel business objects or components in account and account group provisioning. The integration module manages both single and multi-valued attributes of the Siebel system. You can modify the integration module schema to manage attributes other than the schema that comes with integration module.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

Note

Before you can use any of the following items marked with an asterisk (*), SailPoint must activate the feature for your site.

The Oracle ERP Siebel connector supports the following features:

  • Load Siebel Accounts
  • *Provision Siebel Accounts
  • *Access Certifications (certification of entitlements connected to accounts)
  • *Password management
  • Delete Accounts
  • Manages Positions and Responsibilities as Account-Groups

For more information on features, refer to Source Features.

Password Management

If Password Management is enabled for your organization, you can change the password for a user of the source. After enabling password management on the source, be aware of the following:

  • The password policy defined in SailPoint applies to accounts on this source.
  • If you change the password for an application connected to this source, the change will automatically be made to the source itself.

For more information on configuring password management, refer to Password Management Overview.

Prerequisites

  • Configure at least one virtual appliance cluster and successfully test the connection. For more information, refer to the Virtual Appliance Reference Guide.
  • You must upload the Siebel server .jar files for the source to work correctly. For more information, refer to Base Configuration.

  • The following are the minimum required components that must be in a running state for the connector to work properly:

    • Call Center Object Manager (ENU)
    • Server Manager
    • Siebel Connection Broker

Supported Managed Systems

The Oracle ERP Siebel connector supports the following versions of Siebel's CRM Managed System:

  • Siebel CRM version 17.0.0.0 (IP 2017) along with patches 18.X, 19.X, 20.X, 21.X, 22.X, 23.X and 24.X
  • Siebel CRM version 16.0.0.0 (IP 2016)

Required Permissions

The Oracle ERP Siebel connector requires Siebel administrator credentials to accomplish provisioning tasks. The administrator user name and password configured for Oracle ERP Siebel must be assigned sufficient privileges within Siebel to create new records and to update existing records for the specified business component.

By default, the Oracle ERP Siebel source manages Employee and Position business components.

The SADMIN user, which is created during the Siebel server installation, is one example of administrator.

Note

A responsibility named "Siebel Administrator" assigned to this user gives access to all views.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.