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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

There is a connection issue if you upload a .jar file that is not correct for the specific version of the Siebel server

Resolution: Upload the correct Siebel server .jar file.

After configuring the Siebel source, if a VA cluster changes, the test connection fails with an error message

[ ConnectorException ] [ Error details ] com/siebel/data/SiebelException

Resolution: Upload the correct Siebel server .jar files in the source for the changed VA.

You receive an error in the Add/ Remove Entitlement operation if the primary position ID is not present in the Access Request

Can not remove primary Position <position ID> from User Account <account name>

The operation is aborted with a message such as:

Aborting task operation

Resolution: Ensure that the primary position is present in the entitlement list.

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