Frequently Asked Questions

This section provides answers to the most commonly asked questions about the ServiceNow Service Desk Integration Module (SDIM).

My organization uses multiple ServiceNow instances. Can I connect them all?

Answer: Yes. A single SailPoint instance can connect to multiple ServiceNow instances using the ServiceNow Service Desk Integration Module (SDIM).

Create a Service Desk Integration for creating requests to each ServiceNow instance. Ensure that each ServiceNow Service Desk Integration has a distinct set of sources to manage. For more information, refer to Connecting SailPoint and ServiceNow Service Desk.

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