Prerequisites
To successfully install and configure SailPoint's Service Catalog AI Assistant, your organization's environment must meet the following requirements.
SailPoint Service Catalog for Identity Security Cloud
You must have the following components installed and configured:
- The Service Catalog app is installed and active.
- Connection parameters to SailPoint are configured using Client Credentials only. Refer to Configuring Connection Parameters for more information.
- SailPoint links are populated and up to date for your installed version. Refer to Identity Security Cloud Links for more information.
- ServiceNow users are correlated with SailPoint identities.
Refer to SailPoint Service Catalog for Identity Security Cloud for more information.
SailPoint Instance
- A supported SailPoint tenant with access requests enabled.
- A configured source of ServiceNow accounts so each account is associated with an identity in SailPoint.
- You must know the endpoint URL of your SailPoint tenant.
ServiceNow Instance Requirements
- Administrative access to the ServiceNow instance for app installation and configuration.
Summary
| Prerequisite | Required | Description |
|---|---|---|
SailPoint Service Catalog for Identity Security Cloud (x_sap_intidn) |
Yes | Must be installed, configured, and operational |
| SailPoint tenant | Yes | Licensed and access requests enabled |
| ServiceNow instance (supported version) | Yes | Washington DC Patch 3 or newer |
| ServiceNow Now Assist | Yes | Licensed and enabled |
x_sap_intidn.sapadmin role |
Yes | For administrators |
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