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SailPoint Service Catalog AI Assistant

SailPoint's Service Catalog AI Assistant can be used to submit access requests, roles, access profiles, and entitlements (access items) to access the applications or business roles you need to perform your job.

Key Capabilities

SailPoint's Service Catalog AI Assistant provides:

  • Conversational access requests - Users can request access to SailPoint roles, access profiles, and entitlements through a natural-language chatbot interface powered by ServiceNow's Now Assist.
  • AI-guided access discovery - The ServiceNow Now Assist agent helps users discover access items, understand what they need, and guides them through the SailPoint access request process.
  • Seamless SailPoint integration - The AI Assistant is accessible in the upper-right corner of the SailPoint Service Catalog for Identity Security Cloud and leverages access request workflows, approval flows, and SailPoint API integrations, which are handled by the SailPoint Service Catalog application. Refer to ServiceNow Service Catalog for more information.

How It Works

  1. The user describes their access request in natural language.
  2. The AI Assistant then:
    1. Interprets the request and maps it to the appropriate access item within SailPoint.
    2. Invokes the backend workflows provided by the SailPoint Service Catalog SailPoint application.
    3. Submits the access request to SailPoint through the configured APIs.
    4. Triggers the configured approval workflows to complete the request.

Note

The AI Assistant provides a new, conversational method. The existing Service Catalog portal-based access request flow remains available and fully functional.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.