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Using AI Assistant to Request Access

To request access using AI Assistant:

  1. Select the Now Assist icon in the upper-right corner.
  2. In the Now Assist window, select ISC Access Request.
  3. Review the user list.
  4. Select a user by entering the username or index number in the reply field.
  5. Select the arrow to send your option. The system returns the user's full name and username to confirm your selection.
  6. Select the type of access request.
  7. Enter the name or description of the access item.

This example shows how to submit a SailPoint access request for entitlements through the Now Assist chatbot.

  1. For this example, select Entitlement.
  2. Enter a name or brief description for the entitlement. You can use partial names to search. For example, entering 015 returns entitlements that contain 015.
  3. Select the specific entitlement you want from the list.
  4. Select a sunset date for the access.
  5. Review the Access Request Summary that appears on the screen.
  6. Select Yes to submit the request. The system displays a confirmation message that the access request was submitted successfully.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.