Skip to content

Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

404 error during test connection

The following error message appears during test connection:

[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 404 .....

Resolution: Ensure to enter the the correct BTP Host URL in the Connection Settings.

Exception while generating access token

The following error message appears when incorrect access token is entered:

[ ConnectorException ] [ Error details ] Exception occurred while generating access token: Unable to generate access token. ........

Resolution: Ensure to enter the correct SAP BTP Token URL, Client ID & Client Secret in Connection Settings.

Note

  • If response returned is 302 , that implies Token URL is incorrect.
  • If response returned is {"error":"invalid_client","error_description":"Bad credentials"}, that implies the Client ID & Client Secret are incorrect.

Resource not found during read, update, enable or disable operation

The following error message appears when the resource is not found during read, update, enable or disable operation:

[ ConnectorException ] [ Error details ] {"error_description":"User xxxxx does not exist","error":"scim_resource_not_found.......

Resolution: Perform account aggregation first, and then attempt the desired operation.

This issue may occur if the identity deleted from the managed system is not synced with SailPoint.

Illegal State Exception while performing aggregation

The following Illegal State Exception error message appears during aggregation:

java.lang.RuntimeException - java.lang.IllegalStateException: [ConnectorError] {ExceptionType=java.lang.RuntimeException, LocalizedMessage=agg failed} (requestId: xxxxxx) - java.lang.RuntimeException: java.lang.IllegalStateException: [ConnectorError] {ExceptionType=java.lang.RuntimeException, LocalizedMessage=agg failed}

Resolution: Ensure to enter the correct Host URL and Token URL in Connection Settings.

SSL Handshake Exception while performing Org & Spaces operation

The following SSLHandshakeException error message appears during Org & Spaces operation:

javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name

Resolution: Ensure the Cloud Foundry Host and Token URLs are correct.

Class cast exception while updating Org & Space entitlements

The following error message appears while updating Org & Space entitlements:

Exception occurred while validating update request: Source JSON is not a Map. class java.lang.String cannot be cast to class java.util.Map (java.lang.String and java.util.Map are in module java.base of loader 'bootstrap')

Resolution: Ensure the native ID for the Org/Space entitlement is accurate and associated with the correct organization or space.

Exception occurred while generating access token

The following error message appears while generating access token:

Unable to generate access token. Response returned: {"error":"invalid_client","error_description":"{\"error\":\"invalid_grant\",\"error_description\":\"User authentication failed.\"}"}

Resolution: Ensure the service user credentials are valid and the user has all required permissions for this operation.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.