Frequently Asked Questions

This Frequently Asked Questions (FAQs) section provides answers to the most commonly asked questions for ServiceNow Catalog for SailPoint.

Why BTP user creation fails when selecting Org and Space entitlements with an unsupported origin for platform users?

Answer: Platform users need a specific user origin (like sap.default or ending with -platform) to be valid for platform access. If an entitlement has an unsupported origin, the system can't create the user as it doesn't recognize the source as a valid platform access origin.

When creating a platform user using an external identity provider and selecting only Org and Space entitlements, why is the user also created in the Subaccount?

Answer: Even though only Org and Space entitlements are selected, the user must exist in the Subaccount to be linked to these entitlements. This ensures proper identity and permission management.

Why cannot the last Org or Space role be removed directly without explicit confirmation?

Answer: Removing the last Org or Space role would revoke the user's membership, potentially resulting in their removal from the respective Org or Space. To prevent unintentional deletion, the system requires explicit confirmation before proceeding with this action.

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