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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

InvalidRequestException

You might receive the following error message if the service URL format is incorrect:

[ InvalidRequestException ] [ Error details ] Invalid request received to UiPath System. Status: 400, Output: ServiceType is not onboarded onto decoupled standard url routing.

Resolution: Verify that the Base URL uses the correct format: https://cloud.uipath.com/<org-name>/identity_

InvalidConfigurationException

You might receive the following error message:

[ InvalidConfigurationException ] [ Possible suggestions ] Ensure that URL resource configuration details are correct. [ Error details ] Requested resource could not be found. Status: 404 , Output: Service: identity not found in Organization: dummy-org Tenant:

Resolution: Verify that the organization exists in UiPath and that the organization segment in the Base URL is correct.

InsufficientPermissionException

You might receive the following error message:

[ InsufficientPermissionException ] [ Possible suggestions ] Assign appropriate permissions to the user. [ Error details ] Insufficient privileges detected. Status: 403, Output:

Resolution: Do the following:

  1. Verify that the Partition Global ID (partitionGlobalId) is correct and formatted as a valid UUID.
  2. Ensure that you have granted the required read permissions for the Robot Account and Group APIs. Refer to Required Permissions for more information.

Note

If scheduled refreshes are configured for groups (entitlements) and robot accounts (datasets), allow up to the full refresh interval for changes made in UiPath to sync with SailPoint.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.